5 /5 Casey Shoemate: I took my grandfathers antique watch here where I met with Luis. He immediately offered amazing one on one service. First providing a quick look over the watch to see what might need fixing. The quote was exactly what I expected it to be and then the final price was even less. He took the utmost care to disassemble the watch without causing further damage (which previous jewelers told me was inevitable when taking this watch apart because of the high-tensioned main spring). Amazingly, it was done perfectly and the final price was much less than the quoted price meaning the quoted price was going to be the maximum it would take for me to restore my grandfathers watch.
Luis was great with communication along with timeliness. He finished fixing the watch a lot quicker than I had expected. When I went to pick it up, although it was late, he greeted me with a pleasant smile as soon as he saw my face. I have to say I was not expecting him to remember me, especially with how many people he must see in a day. This reassured me that my watch was in good hands as not only are they great at what they do, but they have great customer service skills making me feel welcomed and taken care of. He even threw in a free re-sizing due to the large job at hand.
Thanks to Luis I have an amazing watch from my Grandfather that works wonderfully. I will definitely be going back if I have any future issues with other watches.