Keywords: establishment,health,insurance_agency,point_of_interest

Mafco Insurance Agency, Inc. - Pasadena (CA)

Address: 🏡 1720 E Washington Blvd #222, Pasadena, CA 91104
Phone : +1 (626) 797-5564

Weekly Open time

Place GG: https://www.google.com/maps/place/?q=place_id:ChIJ2QVFs9TcwoARhnIpXQE-TuQ

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Larry Regalado: Over the years, insurance agent Maricela Viramontes has provided me with exquisite quality of customer service. Time and time again, when I have contacted her to ask her questions pertaining to my insurance needs, her keen knowledge of the different facets of home, automobile and earthquake insurance has equipped her to accurately address my questions. If it happens that she must first research my question before answering it, she always calls me back in a short, reasonable amount of time. When I have been unable to understand a particular aspect of a given policy, she patiently and congenially explains the details of it so that I am confident I fully understand what the policy covers. She is easy to contact for questions, making several contact numbers available to me. Lastly, because Ms. Viramontes is such an amiable and pleasant person, it is always a pleasure to communicate with her.
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Shahe Jemelian: Allstate Insurance - Pasadena
Leonard Smith: This review is about 2 things: Shahes team and the Allstate online system. First, Pat and Fili in Shahes office always do their best, promptly, to tailor my policies to my needs. Second, Allstates online and phone platform is a nightmare. I can never get my Pasadena agent. I am always routed to a call center in Vermont. When I finally get a live person, the answer is "Well leave Somer a message" (shes the customer service agent assigned to my area, apparently). Well, Somer never gets the message. After a week and multiple calls and emails, Somer heard about my needs and called me. She and I both had trouble retrieving my insurance data, and the bots assigned to help, didnt. Bottom line: Somer and Pat finally completed my policy on the phone. In other words, a "5" for Pat and Somer and a "0" for Allstates "system". Thus, the "2" average. Fix it, or Allstate will lose thousands of customers.
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