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Mercado Insurance Services - Pasadena (CA)

Address: 🏡 155 N Lake Ave #800, Pasadena, CA 91101
Phone : +1 (213) 238-5159

Weekly Open time

Place GG: https://www.google.com/maps/place/?q=place_id:ChIJHU5lKGnDwoARwSX7Fbo4pBI

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Antoinetta Consiglio: My family has been with Jon for ever Jon and his staff has always given the best customer service. They are always so helpful and nice..
Shahe Jemelian: Allstate Insurance - Pasadena
Leonard Smith: This review is about 2 things: Shahes team and the Allstate online system. First, Pat and Fili in Shahes office always do their best, promptly, to tailor my policies to my needs. Second, Allstates online and phone platform is a nightmare. I can never get my Pasadena agent. I am always routed to a call center in Vermont. When I finally get a live person, the answer is "Well leave Somer a message" (shes the customer service agent assigned to my area, apparently). Well, Somer never gets the message. After a week and multiple calls and emails, Somer heard about my needs and called me. She and I both had trouble retrieving my insurance data, and the bots assigned to help, didnt. Bottom line: Somer and Pat finally completed my policy on the phone. In other words, a "5" for Pat and Somer and a "0" for Allstates "system". Thus, the "2" average. Fix it, or Allstate will lose thousands of customers.
Matthew Marsh: Allstate Insurance - Pasadena
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Emily Carrasco: Called for assistance. I understand CA auto insurance policies are going through changes but the man named Henry was awfully rude and clearly did not want to assist.
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Athena Kelechian: I had a great experience with Argam. He explained everything so well and helped me understand the options I had. He was great at communicating and listening. Great insurance agent! Highly recommend.
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Kim Morland: I have been a State Farm customer for over 30 years and a client of Kristi Isaac for nearly a decade. We have worked with both Karina and Jose on different types of insurance policies during home purchases and other times. The timeliness, knowledge and most importantly customer service provided by Kristis office is exceptional.
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