sharon lillemoen if I could give zero or negative stars I would. this is long but i think it is important for future customers to know.
my husband and I were in Monterey for my birthday at the end of October, 2018 and we stumbled across this store. we dont look at jewelry very often and I was excited when my husband said "lets go in." we were greeted by the cutest girl and she was very attentive. I immediately found a baguette eternity ring that I fell in love with and my husband said "lets get it." I looked around a little more and came across a beautiful tennis bracelet. i was very excited when we ended up purchasing both. i wore them out of the store and them we left Monterey and headed to SF for the rest of our weekend. later that evening when we were at dinner i noticed that one of the stones in the bracelet was missing. i was HEARTBROKEN. the next morning we cancelled our other plans and returned to Monterey to ask about returning or exchanging the bracelet. i understand that Steinbecks has a No Returns Policy but i hoped that they would make an exception considering i had owned it for less than 24 hours. when we arrived at the store we were greeted by DeAnn and she couldnt have been more rude and unaccommodating. she inferred that i had somehow misused the bracelet and it was my fault that the stone fell out. she refused to replace or let me exchange the bracelet. she said that she would show it to their jeweler for repair but couldnt guarantee that i wouldnt be charged for the repair until he looked at it. she then proceeded to tell me that the bracelet was very delicate and that the same issue could happen again and that i would be responsible for any further issues. my reply was "why would they sell something that they knew would have problems and why wasnt i warned about this?" IF I HAD BEEN INFORMED ABOUT THIS I WOULD HAVE NEVER PURCHASED IT!!! i left the bracelet and was told i would be called about if i would be responsible for the repair. long story long, i received the bracelet in the mail about a 3 weeks later. no note. no explanation. not even in a box. just the repaired bracelet in an envelope
fast forward a few weeks later to thanksgiving. i had not worn the bracelet because i was worried about what DeAnn had said about it breaking again but i wanted to wear it for the holiday. as i was putting it on IT BROKE!!!!!!!!! so here i am with a bracelet that i tried to wear twice and it broke twice. i contacted them again about a possible store credit. because i live 2 hours away from Monterey i mailed the bracelet to the store. two weeks later i received the bracelet back from them in the mail. no note, no communication of any kind, just the bracelet!!! i have never encountered such rude treatment in my life!!! in the mean time i contacted my credit card to inform them of the problem.
1 /5
