T.J. Maxx - Sacramento (CA)

2 /5 Bryan Lee: First of all I do want to apologize for sitting on one of the lounges for sale, as I didn’t know the policy in place of customers not being allowed to sit in them. I am familiar with other stores like Ross or Homegoods allowing us to sit in order to test them. My friend was still shopping and I was finished shopping and a bit tired so I had decided to sit down, so again I do apologize Tj Maxx. But what I don’t apologize for is how I was treated for sitting, I in my 21 years of living have never felt so unwelcome and almost discriminated against after I was approached. An elderly lady employee with glasses who looked to be wearing PJ’s approached me and said something along these lines “Hey Up Up! People buy these you know” in the most rude and condescending tone. After that I noticed her and another employee (african american gentleman, but mostly the elderly lady) started to look and almost monitor me as I was walking around the store. Do they think I’m going to steal now since I accidentally sat in a chair? I felt really unwelcome and uncomfortable after that, and almost wanted to drop my items and just leave. Wouldn’t a simple “hey excuse me sir, these chairs aren’t actually meant to be sat in during store hours” have sufficed better? Common customer service is just not that hard. Anyways after that I checked out and the young lady who rung me up was very nice and welcoming and gave me a slight sense of good customer service/feeling of welcoming again, so thanks to her. But overall just garbage and almost inhumane customer service by the pajama elderly lady. Not to sound like a Karen or unnecessarily complain, I never have my whole life until now.

5 /5 Brunobigbruno: I walked in to TJX for only one thing and of course walked to the checkout line with so many more things for my kids and wife but started to debate weather or not i needed everything because of how long the line was of course it’s during the holidays so i stuck it out with so many different noises (it was hectic) once i made it to the cashier she was so nice her name was Makenzie and she helped me so much. being in such a long line made me feel overwhelmed and her interacting with me and being so positive completely changed my whole mood thank you to her she needs to be rewarded for her personality and soul!!!

5 /5 Michael W.: T.J. Maxx is one of the best discount stores I like the most. This one in Town & Country is also one of the best T.J. Maxx in the Sacramento area. The store is well decorated, clean, and organized. The employees here are friendly and helpful. I even like the parking lot of this location. The parking lot has decorated buildings I dont find at another shopping center very often.

2 /5 Gracie: Store manager was extremely rude. My sister is 11 years old. We were looking at chairs until he suddenly came up to us and told us that we were not allowed to sit on the chairs, which we WERENT sitting on them. Since he had rudely raised his voice, when he walked away,my sister made a comment asking who he was. He turned around and rudely said "I am the store manager, whats up? Do you have a question" after he said that, my sister matched his energy and said "Girl, no." After that, he mumbled under his breath and walked away. Please educate him on being humble. It was a bald, African American male.