1 /5 Ale Fuentes: 11/6/24
I called twice and was hung up on. The Manager refused to give me her name
i was charges for items that not only i did not want, i also did not receive them. I called At around 630pm and again at 632 pm. 1st time I asked to speak to the manager when she got on the phone I tried explaining that I was charged for items I did not receive. She said I had to go to the store I told her I lived far away and 40$ was not necessarily worth me driving and she abruptly started talking over me and did not allow me to speak. When I asked her for contact email to file a complaint she hung up on me. I call seconds later, ask to speak to the manager and was told she was on lunch, I said how odd she literally hung up on me maybe 5 seconds ago and when I asked for the managers name and her employee ID all of a sudden I hear the managers voice again and she says she cannot give employees Name to customers amd said I could not talk to staff the way I was talking. In actuality I wasnt being rude, irritated yes. But not rude. I reminded her that she was the one talking over me rather than hearing me out to allowing myself to express what i was wrongfully charged for plus how I would hope this would be resolved. She never asked what time I was there nor the amou t I was wrongfully charged for.
There was a single cashier when I was there and the line was long. The cashier was trying to call other staff to help work the registers, which might be why I was mistakenly charged for items.
1st of all, this type of customer service is unacceptable. Just because Ross is not a high end store, it does not mean customers should ne treated any less.
Secondly, I expect to be refunded for what Ross employee wrongfully charged me.
