JCPenney - Fairfield (CA)

5 /5 Cookie Lumbet: Amazing staff, I bought something meant for a birthday and changed my mind last second and a lady at returns was more than kind helping me return my item even though it was opened she still accepted and I got a full refund, I think the ladies name was taylor and with my past experiences with rude and harsh return staff at other locations she made my past better with her hospitality and kindness. 10/10 will be coming back

4 /5 Nicole McCrary: We would have purchased more items of they had more cashiers available. Only 2 checkouts on black Friday. Why??? We were going thru the store and found tons more stuff we wanted to buy, but didnt want to wait in line again

1 /5 Eva Maes: I use to love JC Penny store had a credit card $8000.00 limit then they found out I retired when I turned 63 years old then in two years dropped my limit to $2000.00 then insulted me dropped down to $250.00 in 2025! I was a dedicated customer always paying my bill on time , I I have a great credit score. This how they treat seniors! In 2023 I work part time while collecting social security check. Ill I say screw you JC Penny! They blamed there bank Synchrony then they point the finger back to JC Penny. Good by I cancelled my account in 2026. Happy New Year!

3 /5 Henry Li: Terrible Service. I got accused by JCPenney Plain Clothes LP for interfering on their radios. But it wasnt me. This happened before December 31th. Right outside of the store in the mall. But the clothing are the best.

5 /5 Kimberly: Erica cuts my oldest daughter’s hair, she first cut her mid length curly hair into the short curly cut my daughter dreamt of. I don’t have before and after photos of her but mines I have a now. Erica cut my hair today and it was perfect. I never had that. Today’s cut was perfection to me just like my daughter’s experience. Erica is amazing. I will follow her wherever she goes. ♥️