Hollister Co. - Concord (CA)

1 /5 Steph Bola: I just had a weird experience with one of the managers she’s Caucasian with dark long hair. I was told there would be a price adjustment for a coat since all the other coats were on sale for $49. I happily started looking for a coat my size. Once I get to the cashier (she was super friendly very professional btw) she calls for a price adjustment which I guess only a manager is able to do. As soon as the manager comes out she just looks angry like someone spat on her food. She said there was a mistake and I wasn’t going to get the coat reduced. I of course stood my ground. I visit this store at least once a month I’m a regular customer. I told her what I was told and if originally I had been told the coat was full price I would have walked away without an issue. She then just very sternly says “the sale is FINAL!!” Wow this is how as a manager you handle a situation like this? It’s really not that deep young man.

2 /5 Yass Jimenez: The manager didn’t feel comfortable giving me her name. As a manager she should feel more then comfortable giving her name if there’s a problem that needs to be resolved.

3 /5 Sherrell Schwartz: Crowded and dark but hey, what Hollister isn’t? Friendly staff, good selection, easy access through Sears.

1 /5 Ediht Gudino: My husband and I went to go look around on their sales and my husband helped me on finding my size since unfortunately no one around the Jean section didn’t ask to help me out ... the jeans were located on a section where as they were supposed to be $19.99 sale of course “Good Deal “ . Was about to go pay and it was showed as regular price, my husband told the register girl that they jeans were on sale as $19.99 . My husband leads the lady to where we got it from and came back and was telling I guess manager to change the price that the jeans are on sale , oddly enough the manager said that those jeans are missed placed how the hell is it miss placed if the same jeans are in a spot where is for sale !!! I would understand if it was only the Jeans I got but , no it’s a whole stack of the same jeans on the sale section. Management didn’t wanted to go to the back to see where the missed placed jeans were.

5 /5 Philip Bryant: Great shopping experience here! First time shopping with my daughter at this store. We paid for our merchandise and realized after we walked out that we did not get the price we thought for one of the items. We went back in and asked about the price, found out we did in fact get charged the wrong price. The manager corrected the issue quickly and got us on our way.