Aritzia - Palo Alto (CA)

1 /5 Ishita Shah: POOR QUALITY COATS!! Came here to leave a review so others can be warned and was taken aback by the plethora of negative reviews already on here!! Truly shocking but here’s another I guess: Bought a $400+ coat expecting it to be high quality and last me for years to come. Upon the 2nd or 3rd wear, some large discoloration developed at a spot on the back of the coat. I had the dry cleaners take a look at it and they confirmed this was an issue either with the dye or the fabric/nap. Not a stain that they can remove. Contacted the Aritizia concierge for some form of resolution due to the low quality of their fabrics/ premature wear and they essentially refused to take any accountability and provided no help. I would not buy another piece of garment from here and don’t recommend it. I have several other coats that I have been wearing for years and have never seen this type of discoloration develop. Save your money and spend it elsewhere!! I have a Zara coat that I bought 3+ years ago for 1/3rd of the price that has lasted significantly longer and looks better than this “Only Coat” for $400+ after 2 wears. Recommend J Crew, Mango, or Ralph Lauren as well at this price point that have significantly higher quality coats and 10x better customer service.

1 /5 Diana: VERY RUDE WORKERS. I usually do not write reviews but man are some of the employees mean and unwelcoming to customers. Seems like they make this clothing store their personality and feel superior than others. I do not like shopping at Aritzia anymore :( The employees ruined the excitement of shopping and finding new outfits. Thanks a lot

1 /5 RL Rachel: I don’t understand why some of their associates (stylists??) can be so mean to customers. Tried one dress, one girl working in the dressing room gave me a look and went “just one?” I was like huh? Then I tried. It didn’t look that well on me. So I gave it to the girl saying it didn’t work but thank you. She literally half snatched the dress and turned and walked away. I was like ??? Do I own her or this company some money?? Also, there were like 3-4 girlies hanging around in the dressing room. No one said hi or bye when I was waiting to get a room or leaving the room. I guess that’s just the cool vibe at this store.

1 /5 Tracy Tang: I came here today to return an online-purchased item. Like in other reviews, I didn’t receive the receipt label in the package so I clicked starting a return in their web portal. Somehow the associate standing before the counter had a very negative attitude and kept saying that I cannot return it in store. I explained that I had done the “start a return” process to get the receipt email. However, she repeated that I should take my item away. I was really annoyed because Aritzia only allowed a 14-days return window within the purchase date. I received the package yesterday (it was a Friday) and had to return the item by next Saturday. And now that I have brought it to the store, why can’t I just return? Why should I waste time and go to another FedEx store? It seems that Aritzia and its staff pose unnecessary inconvenience to make a return. At last, another associate helped return it. A refund was made via a gift card but I strongly doubt that I would want to purchase anything from Aritzia anymore! Besides, I also brought another item delivered yesterday to have its security tag removed - how annoying! Again, that rude associate asked me to show her my purchase proof and treated me like someone stealing goods. Really bad shopping experience! Aritzia should definitely better train their staff - especially in this site - on how to politely treat their customers.

1 /5 Ringo Yamauchi: Came here with my husband and 3yo daughter on Sunday afternoon. After trying on something, I asked my husband to find some sweatshirt then asked the associate for a different size for a different sweater. The associate appeared annoyed and asked don’t ask for the same thing twice. While my husband and daughter were waiting outside the fitting room, my daughter touched some notepads left on the waiting area, and the same associate asked not to touch those - maybe those shouldn’t be left there in the first place? While I was trying on, a lady was in the fitting room with a dog which I did not find appropriate (I am an animal lover). Someone also opened the fitting room curtain twice. When I provided feedback when I made the purchase (why would I? I ask myself that, too), the associate recommended me to come during weekdays so it’s not so hectic. Excuse me? Was the fault on me for choosing to shop on a weekend? Overall a horrible experience. I’ve been a long time customer at Aritzia but I strongly doubt if I ll continue to be. It almost felt like being judged for being a parent, when the irony was that I’ve shopped with them since my single days. Valley Fair location is much more friendlier.