5 /5 K. M. Simons: I wholeheartedly recommend this facility! From the very first phone call I made with TONS of questions, to every single time I have called since then, the customer service I have received has been *outstanding*. They are patient, caring, and very empathetic with an honest desire to help you & your pet. The facility is clean, their equipment is up to date, and the doctors are super personable and communicative. My first experience with this clinic was to bring my dog in for PennHip & OFA radiographs in early 2022 (I drove up from Los Angeles after researching many different facilities, if that tells you anything). Most recently, I was on a camping vacation in the area and had a veterinary emergency with one of my dogs, and when I called they were completely booked with appointments but made time to see my boy due to the nature of the injury. It was close to closing time, but they did not make me feel rushed or that my dog’s care was compromised by this at all. I was able to take tremendous comfort in knowing the care that my dog was receiving
For the record, I have a lifetime of work experience in the veterinary field, most recently coming up on my 18th year at a very large Veterinary Specialty and Emergency hospital in Los Angeles, so I am very aware of what good and bad customer service/medicine looks like. Veterinary Medical Center is an absolute gem among veterinary hospitals, and the people who live in this area are unbelievably fortunate to have access to such quality services and care for their pets. My only regret is that I don’t live closer.
