5 /5 Logan Kingsland: I took my 05 Nissan Xterra to Vanderhamm because there was a grinding noise coming from the front end whenever I took sharp corners. The mechanic, Collin, noticed my front hubs had some play and had damaged my rotors. We replaced both, but the grinding noise did not disappear, so I took it back, and Collin realized it was actually just the traction control motor kicking in. My shocks were so worn out (190k miles) that when taking sharp turns, the wheels couldnt track properly and they would trigger the TC. I expressed to Danny, the manager, that I felt kinda sour about spending all that money without fixing the issue. He comped the whole invoice—parts and labor. There was no hassle, no arguing, they just printed me a check and sent me on my way. A case could be made that I needed those hubs and rotors anyways, but Danny didn’t split hairs, he just made sure we could both feel good about the transaction, and I really respect the way he handled the situation. Collin also drives an Xterra, and he let me pick his brain about specific repairs/upgrades I might want to make in the future. Blaine at the front desk was super friendly and helpful throughout this whole process, and while I was in the shop, I got to see him treat other customers the same way. He was jovial, respectful, and knowledgeable. My experience with Vanderhamm throughout this process has been so good I decided to replace some other worn-out front-end parts and get new tires there as well. My Xterra drives whisper quiet and buttery smooth now! Moving forward, I will be going there for rotations and maintenance and I cannot recommend them enough!