Urologic Institute of the High Desert - Apple Valley, Office - Apple Valley (CA)

5 /5 William Kirkpatrick: I have seen a lot of the negative posts about this organization. I know each experience is different and can be challenging. My experience has been excellent so far. It’s been easy to get appointments. The wait is not long. The front office personnel has always been courteous and nice. They look like they are always busy. My initial visit was with visit Dr. Ibegii, and it went well. He’s has good bedside manners and is a good listener, and seems to have a wealth of tacit knowledge and years of expertise in his field. He was willing to order any test that he felt was medically necessary. I went there to get an MRI of my prostate because I noticed my PSA had increased. After my MRI came back suspicious from being reviewed by the Imaging Physician. The imaging physician recommended that a biopsy of my prostate be preformed. I set the appointment for early March, but had to cancel and reschedule for the end of March. The biopsy was performed and it went smoothly at the outpatient surgery center next door. The nursing staff, the anesthesiologist and doctor were all very professional and caring. Dr Lee performed the biopsy. He came by to discuss the procedure and to answer any questions, or concerns that I had. Dr Lee, is a very pleasant fellow with good bedside manners. So, again my experience was a good experience. As a patient, we must advocate for ourselves and also ask many questions. As far as the front office is concerned. I treat people the way that, I want to be treated. So hopefully the other person reciprocates.

5 /5 Robert P: This is my initial review. After reading all the negative reviews I was nervous making an appointment there. But I sucked it up and went in the office to schedule, and all my concerns about the front staff went away. Every single person there was extremely friendly and helpful. They all were 100% professional both with people in the office and with people on the phone. The lady who helped me went above and beyond to expedite my approval and then scheduled my appointment. It took maybe 10mins for the entire process. So my conclusion is those people leaving bad reviews for the staff are the cause of their issue. Rude people deserve being treated rudely. I will update my review after my appointment. ** Update ** So I had my visit with the doctor and wanted to update my review. I still stand by my original review regarding the front staff. They were again extremely friendly and helpful to every single person there. As for the doctor, he was exceptionally friendly and had great bedside manners. He listened to all my concerns and treated me with 100% respect and ensured all my questions and concerns were addressed in a way a non medical person can understand. So for all these 1 star reviews those people may need to review their personal attitudes instead of pushing blame on others. Plus we all need to remember that they are also human and are allowed to have bad days just like everyone else. So in other words stop being a Karen.