UCSF Health Saint Francis Hospital - San Francisco (CA)

1 /5 C C “Montea”: Just because its clean doesnt mean its great service, one particular doctor had a very jaded attitude, lots of Privacy Act violations and HIPAA laws violated with doctor sharing patient information and be heard across room, I do not recommend this place unless youre dying and have no other option. After reading other comments, it looks like the doctor medical staff have not learned a lesson ignoring patients and taking over 2 hours to address the patient. I was refused services, and the doctor kept trying to push a certain drug that I refused to take, I felt very unsafe at this hospital, I wonder how many patients have been abused, mistreated, disrespectful, belittled. Extremely unprofessional, hire doctors with experience and compassion.

1 /5 Wilma: The actual healthcare received was great, got assessed for a knee injury and received PT for it. All that was fine. Now when it comes to billing? Horrific service. Terrible and will never willingly go back, unless I suppose Im in an ambulance and have no choice. If you want to get an itemized bill to figure out what youre actually getting charged for, be prepared to wait a few months while you play phone tag, then they have to mail you a form that looks like its been Xeroxed from the 90s, you mail it back, then spend more time in limbo until they finally mail you your itemized bill. Now if you want to contest that bill for any reason, apparently you need a dispute form, that will probably be mailed to you in another month. At this point, youve likely passed the time where they will send your bill to collections, which will hit your credit score. EVEN IF you are attempting to dispute an incorrect charge, that has NO impact on them still sending your bill to collections. If you want to receive healthcare from this institution, you either better have health insurance from the gods, or be prepared to just close your eyes and pay whatever bill comes your way. An itemized bill doesnt seem like too much to ask, but oh my word apparently it is.

1 /5 S S: I want to say thank you to the first round of Dr and nurses before shift change happened and then a nightmare happened so after . I went in with abdominal serve pain I know I felt it . Well the second round nurse he wouldnt flush my IV before I could inform him I think my IV not working he walks out . I have no call button had a hard time getting out of bed because the pain was that bad . I go to CT scan again no one checks to see if Im alright or check me prior CT scan I notice all the flush fluid the CT people put it was coming out . I inform the CT scan guy hey I think it been like this for a few hours I tried to tell the nurse but he walk out before I could . He calls in a different nurse because I explain the issue I was having with that nurse he like okay well have the nurse fix it so they can see it been like this . Then I try to stop the nurse and explain he like were waiting for the CT scan he walks out before I finish talking . I get very upset waddle out the room asking for a Dr thinking hey they would help me . They would tell the nurse why hadnt he check my IV before giving medication why he didnt check my ER band to make sure and inform me what type of medicine I was getting . No the Dr gets mad at the patient and I hear her saying it just abdominal pain and started blaming me for DRug seeking !!! FYI I dont do drugs Im new mother to a 8 month old child !!! . It not just abdominal pain it was ovarian cyst. They take my IV had me paperwork tell me to leave . Without having my vital signs taken for over 3 hours . And no I was not drug seeking liar I was upset how your nurse was treating me and not listening to me . This is not how you treat people you dont assume the worse !! . This is what is wrong we with San francisco health system people who need help dont get it we get punished for having pain . No women should have there ovarian cyst it is very painful. They didnt explain to me how to treat it . I went in the next day because I was puking all night and couldnt keep the Tylenol down . When I went in the next day thanks to the Dr prior the one who discharged me without explaintion of what to do when I get home . I felt like now all the staff went to those comments . But there was no notes on how I was treated by the nurse about my IV coming out . They put vital before I left which was not my vitals this not okay I reported it to UCSf I even told UCSf if you dont believe ask the ct scan look at the cameras the another nurse did come in . No he never check my IV he never flush them before mediation went in no he didnt say what he was giving me . If youre in this profession I do respect the time you spend to help people . But if your just in it for money then quit because now Im too scared to go to the Drs because of how you treated me .

5 /5 Mario Santacruz: Yesterday my spouse and I went to get some labs at around 4pm. To our surprise, lab closes at 4pm. However, we went to admitting office to set up an appointment for the following day at 8am. In the middle of the process, the person doing the admitting ( I believe his name is James??) called the lab and to our surprise, this nice lady named Tasha accommodated after hours labs due my spouse. Both employees have a Great spirits, they were very empathetic, caring, & very professional! I want to thanks both employees for their dedication, thoroughness, and kindness to get us in after hours. God bless them!!!

5 /5 tdellertx: We were visiting from out of town. Believe wife tore meniscus and had to go to ER. We checked reviews and St. Francis Staff lived up to reviews. immediately upon arrival assisted wife into ER and got her in for examination. All staff absolutely wonderful and professional. Thank you all