UCSF Family Medicine Center at Lakeshore - San Francisco (CA)

1 /5 KT M: If I could give it 0 stars I would do so in a heartbeat. If you are a cancer survivor specifically, DO NOT go here. I have been a cancer survivor since 2008 and all I wanted was to establish care with an after care doctor. My radiation oncologist recommended going to UCSF as they have "the best cancer care" in the Bay area. I established care with them last year and it has been nothing short of a medical nightmare. From doctors who refuse to call you back, to doctors that claim theyre able to diagnose if you have a tumor without even doing bloodwork or checking lab scans, to doctors who wont mark your upcoming mammography exam as urgent when you have symptoms, to doctors that tell you in November 2018 that they will put you in contact with an after care doctor, only to tell you in March when you come to find out that its not even the right type of doctor. Apparently the final straw for me was a doctor saying they were going to call me back after looking into if there was a better option than a hematologoist. This is now over 2 weeks ago and there has not been a call back. Also, news flash, you dont send cancer survivors to a hematologist. You send them to a high risk clinic to establish care with a Breast Cancer Surgeon because they know what signs to look for and specialize in this. Never going here ever again. Avoid this place at all costs.

2 /5 Anna H: Would be one star, but my doctor was nice. First, lost one of my lab samples. Second, told me they had sent a refill request to the pharmacy but, when I went to pick it up, it didn’t exist; when I followed up again through the app, they declined my refill request without including a reason. It is a medication I’m required to take daily, same dose I’ve been on for over two years, and I absolutely required a refill. This place is a mess.

5 /5 Maria Powell: I had a wonderful experience at UCSF Lakeshore! The staff and doctors are incredibly attentive and welcoming. From the moment I walked in, I felt that they truly cared about each patient, greeting everyone warmly and making the check-in process seamless. The level of care and attention they provide is outstanding. Plus, there’s plenty of parking, which is such a relief compared to the Parnassus location. Highly recommend this facility for anyone seeking excellent care in a convenient and stress-free environment!

3 /5 P.: Its nice. I like my Dr. She is comprehensive. The nurses are nice too. The front desk staff are professional. 12/27/23: I had my appointment. I like my Dr. Clean facility. I had a problem with billing that I still have not resolved. Its draining to deal with that. 4/27/23: Some staff up front are great. 1 is lacking but hopefully learning. 5/19/23: I think my PCP offers comprehensive preventative care.

1 /5 Gustav Palma: For the past three days, I have been going back and forth in this clinic trying to get my first appointment with a primary care doctor for my husband and myself. On the first day I was told that there are no available appointments in the next 30 days and that i was to call everyday preferably in the morning just in case there are cancellations. So the next two days , I spent one hour each morning and i went back to the clinic three times to check the availability. On the third day, the manager of the clinic came out and informed me that their clinic is not accepting new United Health Care Medicare Advantage PPO patients because they are in the negotiations process and that for my appointment I would have to basically self pay. Now why did they not tell me that in the first place. Why did this manager not communicate to her subordinates their policy of not accepting new patients because they are in the negotiations process still. It would have saves me the telephone efforts and the visits to their clinic if they had relayed that info in the first place. If they had just told me initially that they are not accepting new patients for United Health Care Medicare Advantage PPO period because they are in the negotiations process still, it would have saved all of these wasted time and efforts. Now is that efficient management for a clinic or not?