San Francisco Animal Medical Center - San Francisco (CA)

5 /5 Janice L: Ive only been coming to SFAMC for a few months, but the exceptional and meticulous service we have received for our dog Mania has left me feeling truly cared for and completely confident in their ability to provide the best care! Our dog is reactive, but they have been able to provide us with some medication so shes more calm during her visits and they never try to push or force our pet to do anything uncomfortable. They are very prompt when responding to emails and they always get back to me even for questions that require a response from the doctor. They now offer 24/7 emergency visits so making a call for a vet appointment is very easy since theyre open all day, everyday!

5 /5 Jeanie Oliva: We came to see Dr Polidoro in November 2023, who was highly recommended when our 4 year old pittie needed a TPLO. From the moment we made the appointment with Melissa and walked through the doors of San Francisco Animal Hospital on the day of surgery everything was seamless. Dr Polidoro is the best! He took the time to explain the process of the surgery- and Jazmin seemed to like him. Melissa called before they started surgery as promised knowing how stressed I was. Dr Polidoro called when done as promised explaining how it went not rushing me off the phone, answering all my questions. That first week after surgery was a little rough, but Dr Polidoro and the staff were so understanding and patient with me, and always responding to my calls quite quickly. Oddly enough our 2 year old lab, Shelby, ended up needing a TPLO in both legs in April and October 2024. Of course we went back to Dr Polidoro to take care of her. We knew we were going to get the same excellent care as before. We have not been disappointed. On the night of Shelby’s second surgery, Camille (surgery tech), sent us a video of Shelby, that really touched us, and helped calm my nerves about her being at the hospital overnight. We are grateful to the wonderful care given to our girls in the last year. To an amazing staff just to mention a few Melissa, Naomi, Zoe, Camille and foremost Dr Polidoro for all you have done. We are forever thankful. Jeanie, Beth, Jazmin & Shelby

1 /5 Camille B: If you are a pet sitter and need to bring a pet here, just tell them you’re the owner unless you want to be turned away from receiving help for the animal. Waited an hour to be turned away by the team because I couldn’t get ahold of the cat’s owner because she was on a flight. I didn’t think an emergency vet could turn away a cat that was bleeding from their head. He was attacked by something and they just said sorry we can’t treat him unless the owner gives consent. I understand legal stuff is the reasoning behind this, but they just turned me away and didn’t give me any recommendations on where to go. Luckily I got into presidio way vet hospital which is amazing and they treated him right away. Sfamc should really be better at handling situations like this. The kitty is ok now, but he was in a lot of pain and they didn’t offer any help at all.

5 /5 Erica Walker: I had a wonderful experience at SFAMC. My 12 year old pup had to come in for what ended up being an emergency splenectomy surgery, and it was rough for me. I love my pup so much. Dr. Moore in emergency was incredibly kind, and took the time to walk me through the tests, determining that surgery would be our best treatment. The transition to work with the surgery team was smooth, and our coordinator Melissa was kind and understanding when I was having a rough time. She communicated with me along the way, and really put me at ease when I wasn’t okay. She made it so I could visit with my little girl before she went to surgery, and that meant so much. Thank you for your kindness! Huge shout out to my dog’s surgeon, Dr. Polidoro, and for how informative and professional he was across the board. Just took my little gal home from the hospital, and focusing on helping her recover back to her sassy old self.

5 /5 camila costoya: My cat Matcha needed emergency surgery, and I couldn’t have asked for a better experience. The entire staff was wonderful, but I want to give special thanks to Dr. Naomi and Dr. Melissa Robertson, that was incredibly patient with me, answering all of my questions and providing excellent care throughout Matcha’s recovery, especially during the complex post-op process. Her attention to detail and compassion made a stressful situation much easier.