1 /5 Rand Mudafr: I am absolutely heartbroken and infuriated by the treatment I received at this nail salon. I went in for builder gel on my nails on Monday, something I was really looking forward to, only for them to start peeling and falling off not even 24 hours later. They were closed Tuesday so I went in on Wednesday (today). When I went back to the salon to show them what happened (pictures attached), I was met with nothing but hostility and blame.
The nail technician who did my nails yelled at me in front of other clients, insisting it was somehow my fault that the builder gel didn’t even last a day. I felt humiliated and belittled. My natural nails are usually strong and healthy, but after this experience, they’ve been left brittle, uneven, and absolutely ruined, which you can see from the pictures attached. One of my nails even broke while the gel was still on, which is exactly what builder gel is supposed to prevent!
I asked for the remaining gel to be taken off and a refund. Instead of understanding or compassion, I got more yelling and a half-hearted filing job that didn’t even remove all of the gel. My nails look atrocious now, and I am devastated by how weak and ugly they’ve become. The other nail techs could see the mess that was made and kindly offered to redo my nails, but I don’t see how I could trust a place that allows that kind of treatment.
This experience has left me upset, humiliated, and out of money. A simple refund and understanding could have avoided this whole situation. I trusted this place to take care of my nails, and instead, they left them in worse condition than ever before. Save yourself the heartbreak and go somewhere that values their clients and stands by the quality of their work.
