1 /5 Wendy King: Horrible experience! I am driving cross country in my RV and needed AC repair. Since I was headed to Tahoe, I did some research and found this place. Called ahead, spoke with Tim (I think). I explained the situation - I am staying in the RV and have a dog, and he was so kind and said "drop it off 8am Wednesday, take your dog for a walk and we will likely be done when you get back". I drop it off on Wednesday at 8, the receptionist was cold and abrupt and told me "we will call you when its done". Around 12:30 - 4 1/2 hours later - no call, so I called then to just get a status check. The receptionist was rude and nasty. She told me they probably didnt even look at it yet, but she was too busy to confirm this. I said I have been walking around for hours with my dog - she got worse - she said "you are not our only customer - it will get fixed when we get to it , I am busy working!" She actually put me into tears. So now I am wondering around looking for a shaded place to sit and wait... About an hour later I get a call from Tim. He begins to yell at me telling me hes not going to clean up my RV and he wont even look at it until I remove the items from inside. I had NO idea he had to get on the inside - when we spoke on the phone earlier he never mentioned needing to get inside. I got back there removed my personal items so he could get into the engine from the inside and he finally did the work. The AC only runs kind of cold now, but at least it works a little. After traveling from Florida to California - this was the first horrible people encounter I had. They are absolutely terrible people. They know they have a captive audience and treated me like CRAP! And their work is only ok. I cried most of the day because of how they spoke to me. I only hope this was an isolated incident. I pray that they consider the feelings of their customers before they speak for now on. And I hope they stop telling people something that is just not true (take your dog for a walk and it will be done quickly) Tim also spoke down to me when I reminded him about our earlier conversation, and his excuse for taking 5 hours before looking at my RV was - " its 200 degrees out here and your motor needed to cool". First off - it was in the 70s, secondly, I only drove about 3 miles to get there, and I told him that. The experience was so bad that I might not ever go back to Tahoe to visit. It just makes me re-live the horrible day...
