Barney & Russum Animal Clinic - Fairfield Rachael Peterson: I have been bringing my animals to Barney and Russum for 7 years. After the clinic sold, I was informed that Dr. Mack moved to a different clinic. I decided to follow Dr. Mack and made a call to request my records from Barney and Russum. The records I received only showed receipts, medications prescribed, and vaccine history. I called back after noticing this and asked for lab work, X-rays, and write ups from past appointments and surgeries. The first receptionist I spoke with said they did not have any of those records. I called again later that day. I spoke with a different receptionist. She said they did have lab work and X-rays, but did not have any appointment or surgery write ups. I asked if she could please send me what ever they had and also to have the practice manager calls me regarding the missing records. I never received a call from a manager or the records. I called again the next day, a technician answered the phone. I asked her if she could send the records. She said she was just a tech and she would have a receptionist send the records by end of business day. I still did not receive the records. Two days later my mom went into the clinic to see if she could get her pet’s and my pet’s lab work and x-rays sent over to us. She was finally able to speak with the practice manager. The manager sent over the lab work and X-rays. The manager told my mom that they did not have any appointment or surgery notes from our pets and that there is no way to get them. Absolutely ridiculous.
I now have zero notes of I am to go to a different vet that has never seen my pets before. Extremely unprofessional.
If you decided to take your pets to a different vet and that clinic needs full records for preexisting conditions, I hope you have better luck getting complete records….
