4 /5 Diana Igorevna Yudina: The medical clinic is great. Dr. Nielsen and Dr. Matthias were great, and the nurses were wonderful. I had an especially good experience with the nurse Cecily. She was the most caring and helpful nurse that I had ever encountered.
But my dental experience was very bad unfortunately. I went for a filling (half of my filling fell out so I needed to replace it). I had Dr. Jacques. The procedure was painful and uncomfortable. The communication from the dentist was poor—I felt several times during the proceDure that I will choke on my saliva—and it was not communicated to me what to do if I started suffocating from my saliva—I was just told not to move while drilling was being done. But the worst part of it, is that I had HORRIBLE pain for 2 and a half weeks after the filling ! I am not just talking the usual post-filling sensitivity, I am talking intense throbbing pain in my jaw and tooth. I had to take pain meds every day for almost 3 weeks. I have NEVER experienced this kind of pain after a dental procedure!
Then when I came into the office after 1 month complaining of this pain, the Dr did NOTHING to address this problem, such as finding out why I had the pain, explaining to me if anything was wrong, she just put desensitizing medication (which didn’t help), didn’t do X-rays to check if anything was wrong, didn’t ask me questions, didn’t really even check that tooth at all. I felt absolutely disregarded as a patient, unfortunately.
It has been more than two months since the procedure—I still have horrible sensitivity on that tooth, I cannot eat or drink normally on that side of my mouth. Now she is saying I might need a root canal. That tooth was completely FINE before she did the filling—no pain, no sensitivity.
Very bad experience with the Dr.
however the dental nurses were super sweet, and the front desk staff was wonderful.
