Emergency Room - Sierra Nevada Memorial Hospital - Grass Valley (CA)

1 /5 Audrey Andrews: Absolutely no sense of urgency. Been here waiting for 3+ hours just to be put into a room. My 2 month old baby has a 102 degree fever, and is totally miserable. He had a dirty diaper and needed to be changed, not a changing table in sight. I asked where I could change him, the nurse told me “one of the benches in the waiting room” which are filled with people, some of which are covid positive, and she’s suggesting I bring my newborn near them just so I can change him. So beyond unacceptable.

1 /5 Jennifer Eubanks: Definitely the worst managed hospital Ive ever encountered. We had a six hour wait in an emergent situation with no grace or kindness toward our situation. The security guard who granted access to all emergecy patients and their loved ones was so unprofessional. She refused, or was too incompetent, to answer my questions, nor guide me to see my husband who was finally placed in a bed, and she made me feel as though my familys needs were a nuisance and not worth her time. After the third interaction, I had to walk away and wait outside for my husband for another 2 hours because she would simply not assist me. I will drive any distance necessary to seek medical care in the future. Im so disappointed they actually profit from our visit. The administration needs to bring in an efficiency expert because if I ran my organization the way this facility is run, Id be terminated, and rightfully so.

5 /5 Stephanie Herd: I want to thank the Doctors and Nurses in the ER for all of their hard work and commitment towards helping others and give a special thanks to Dr. Danner Hodgson for showing a genuine interest in his patients and for his undeniable dedication to his profession. "Thank you Dr. Hodgson, youre the best!!!!"

5 /5 Olivia Johansen: I took a family member in a couple weeks ago and I was amazed by how great the whole experience was! I’ve never had an ER experience so smooth. The staff and doctors were all extremely attentive and helpful. They got him in and out within 4 hours or so and covered every basis to make sure he could safely return home that night. Going to the ER is always stressful and scary but they made it as painless as possible.

5 /5 Leah: I am writing on behalf of my sister, Rachel, who got care here yesterday :) Let me just tell you, this was the most pleasant experience at an ER anyone could expect. The physician, Dr. Alsup, was SO kind, friendly, informative, and upbeat. He made my sister feel so comfortable during a really stressful situation. She was seen quickly, and got informative answers soon as well. Ive never seen such efficient tests before, most, my sister didnt even have to leave her hospital bed in the ER for. Please, if possible, share my overwhelming thanks for Dr. Alsup and also the nurse who helped my sister. They were both so kind, and their humor helped lighten a scary situation. Honestly, I wish both of them worked in a PCP office, because my sister and I would both choose them 100%! I recommend completely!