Shriners for Children Medical Center - Pasadena (CA)

5 /5 Val Wright: Shriners Children’s is incredible. One daughter broke her toe A few months ago. Another daughter broke her finger recently. The simplicity of scheduling, the brilliant doctors, the friendly expert cast makers, the receptionists, the organizer of the waiting room, the security guards…I’ve never been to a medical facility where it’s simply a joy to go to where everyone you meet seems to genuinely care about you and your child.

1 /5 Michael Davenport: I had webbed fingers when I was a child. My first 2 hand surgeries were a nightmare. The skin graphs didnt take and the doctor left my cast on longer than it should have been on. I remember it like yesterday after my first surgery at Shriners and "healed" my parents said ok Michael are you ready to see your new hand.. cast came off and my hand looked like raw hamburger. Another surgery and the same thing... "Dr. Johnson" whom did both surgeries wanted to cut off my two fingers, take the bone out and sew the two in closer together. My parents said no and he turned and said I wasnt asking you I was asking Michael! I was just a young child. I went through school getting made fun of and not having friends bc I had a weird hand. I then went to Loma Linda to have 2 more surgeries to correct it so I could use my hand. Childhood was rough bc of the neglect choices of Dr. Johnson. It did a lot of things to me mentally but I guess it is what it is. I am writing this to help free these terrible memories that seem like yesterday. I am also writing this to warn parents to really do their research on the doctor doing the procedure so your child doesnt go through anything remotely close to what I went through bc kids are mean and it can really hurt a child emotionally. Whenever I see the Shriners commercials, of pure happiness, it makes me want to puke. I had no pure happiness I had pure hell, the whole experience could have been prevented but negligence got in the way of that.

1 /5 Gongqin Shen: Shriners is absolutely the worst childrens hospital that I have visited. Its impossible to get a doctors appointment after 2PM which means kids need to skip hours of school to see a doctor. I understand that doctors want to spend more time with their loved ones, but working till 5PM is reasonable IMHO. One of Shriners core values is "Compassion" and I found it ironic that the team doesnt give a damn about kids and parents school and work schedules conflicts at all. Not only doctors, Shrinerss staff seem to have a culture of not working after 3PM. I was told 5 months ago after my sons first appointment that the authorization team would schedule for my sons hand ultrasound scan for us. However, I never heard from them about the schedule and had to take things into my own hands. I can never find the authorization personnel after 3PM and the calls always went to voicemail. I had to make many calls until I could finally speak to him over the phone and get the issue resolved. Overall, I find the actual attitude and work ethics completely different from the core values Shriners boasted on its website. What a shame.

4 /5 Christopher Brown: After viewing commercials I decided to check on where Shriners is located. Yes Im surprised and thank those whove contributed and created this.

5 /5 Yesenia Salinas: Took my son for his surgery and the surgical team did an amazing job including the prep nurses. From reading a story to my son to giving him a bear buddy that would keep him company throughout his process and he was able to bring it home. They were very caring. They provided a good amount of supplies to help clean & heal my son’s wounded area properly. Follow up doctors provide good service. I will definitely recommend.