5 /5 Kevin L.: I had an incredibly positive experience at City of Hope Cancer Research Hospital in South Pasadena during my moms battle with breast cancer at the age of 75. The staff at this specific facility, especially Dr. Schultz-Costello and Dr. Yeon, demonstrated exceptional thoroughness in reviewing the results, ensuring that every detail was explained comprehensively.
City of Hope provided a language virtual interpreting service, enabling detailed explanations in Korean for my mom, who did not speak English. Their compassion towards my mom and our family was evident, taking the necessary time without rushing or making us feel hurried. The overall experience was not only professional but also surprisingly pleasant. We are grateful for the care and attention we received.
Communication, both directly by doctors and through assistants, nurses, and receptionists, was exceptional. I highly commend them and recommend City of Hope South Pasadena, especially for those who may have had negative experiences elsewhere or felt ignored by doctors. City of Hope isnt just focused on curing cancer; it also emphasizes empathy and sympathy towards both patients and their families, navigating this challenging time together as a team.
They demonstrated flexibility in scheduling chemotherapy and radiation for my mom. During her mastectomy, our surgeon collaborated with a plastic surgeon to achieve the best possible result. This collaborative approach proved critical, as my aunt recently underwent mastectomy in a poorly rated Los Angeles hospital. Comparatively, my moms surgery result was phenomenal, with significantly fewer scarring and cosmetic issues. Kudos to City of Hope South Pasadena.
