Scripps Clinic Rancho Bernardo - San Diego (CA)

2 /5 Will N.: I had a really bad pain in my lower back and went to the Urgent care last year in August around 8pm. After some wait I went in to the room and there was a nurse named Ashley (forgot her last name) who was wearing a mask with very bad altitude, she was typing behind the laptop while asking me questions. One of the questions wasnt clear to me because she was wearing a mask so I asked her to repeat and she just yelled at me with that question with very bad altitude. Ive never seen a nurse that unprofessional. Its not because she tried to speak up its like she didnt want me as a patient. I tried to waited for a survey to make the clinic aware of such a bad apple in it but the survey didnt have this kind of question.

1 /5 Don Baldwin: I hurt my knee a few years ago, and tried for several years to get an MRI done, and they refused to do it. I finally had to change insurance companies and switch medical facilities (to Palomar Hospital). They did the MRI immediately, discovered a tear in the meniscus, and did arthroscopic surgery to correct it. Its only been a few weeks since the surgery, but already my knee is better than it was before the surgery. I feel like the doctors at Scripps Clinic are only pretend doctors. They go through the motions of trying to diagnose issues, but then throw up their hands and say "we just dont know" and dont do anything beyond that. This is not just with my knee, but with several other issues as well.

2 /5 John S: Anthem abruptly and recently dropped Scripps as a care provider as they couldn’t come to terms, Scripps wanted increase costs, too high apparently. Just came down w Covid, requested script for Paxlovid from primary care at Scripps because haven’t had time to switch to a new (Anthem Scripps divorce happened in January) Had pax script almost same time last year but didn’t want to do telehealth because insurance wont cover it now and it’s a 5 minute conversation for likely several hundred dollars. Long story short primary said no, wanted telehealth or Scripps Express visit before issuing. Scripps, obviously for monetary reasons and in all fairness Anthem likely has culpability, has otherwise ditched the well being of their former patients. So it doesn’t surprise me as a result that primary care providers aren’t going to do us any favors despite the chaos having zero empathy to simply execute a mundane script. It’s not like it’s a controlled substance or they don’t have access to current medications (none). There was a time when providers were a bit more human and understood that exceptions were apart of provider care. No longer, not even under the slightest duress. What about out of network care? Yeah Scripps has also stated they won’t file OON claims, pretty much a step off to former patients let alone we’d still have to meet OON deductible levels first. Edit: Cleaned up for slang and post heat of moment rationale.

1 /5 Tiffany C: Avoid BRETT MOORE at all costs. I was treated horribly in one of my recent dermatology visits and he was very rude. Didn’t tell me anything that was going on and used a bunch of equipment that my insurance doesn’t cover. The sad thing about these complaints is that these doctors (actually hes not even a real doctor so I don’t know why he is at scripps) have no real consequences. Save yourself the hassle and go see a real doctor because this guy is not it and does not have the proper knowledge to do his real job

5 /5 JH Nonomura: Today I’m in Scripps Clinic Infusion Center on the second floor. The facilities and staff are considerate, well organized and pleasantly professional. My Infusionist is Monella, an RN. Monella and her colleagues are a delight. Monella is the best kind of professional you could ever meet because she made sure that I was comfortable, and she gently and verbally prepared me for each step of the process including the removal of the needle at the end. She and the other staff were clearly and impressively focused yet happily chatty; yet in the knowledge that they were each highly trained and credentialed, and prepared for eventualities well beyond the routine. Yes, I felt comfortable; but I recognized professionalism and I knew all was well. (In turn at subsequent visits Cheryl, Wendy and Kristin each approached the same process remarkably differently and competently. They’re all wonderful Professionals.)