5 /5 Dana Elsasser: I had an extremely memorable experience with this salon. I am visiting some friends this past week and I decided to get my hair done to start off my trip. I found this salon through TikTok and booked to have Knotless braids installed last weekend. Unfortunately, I did not have the best experience and left feeling like the price I paid didn’t match the quality of the work and that my time was not respected. I’m sure a lot of black women can relate when I say that it is so important for my hair to look nice as my hair is an extension of my identity. I am not gifted with the skill of maintaining my natural hair, so I keep it in protective styles. I used to relax my hair and have been growing out my relaxer slowly to now my hair is fully natural and it’s been a journey!! A love/hate relationship and I am really starting to take pride in my 4c hair. Way too often I’ve had the most horrific experiences when booking/getting it styled so I do take it personally when my expectations aren’t met with what is advertised and I have started to always expect the worst. In this situation - instead of leaving a bad review, I decided I wanted to speak with the owners, Keayoni and Aliya directly to let them know my experience as a first time client. I’m not typically a confrontational person and I was a very nervous but they were so kind, understanding and apologetic when I was sharing my experience. Not only did they offer support but also offered for me to come back today to give me new braids for free. Like what?!?’ Keayoni and Alaydriana both worked so quick and efficient together. I was in and out in 3.5 hours for small Knotless braids! I was extremely nervous to come back but they were so welcoming, we had GREAT conversation and I immediately felt at ease. I left with beautiful braids and feeling so confident. In this day of social media - It’s so easy to get wrapped up in having a bad experience and post bad reviews that end up spreading like wildfire. That was never my goal and I would never want to deter traffic from a black owned business. I hope this serves as a great reminder to clients and also small business owners that if you are respectful, kind, and patient - mistakes can be remedied. I’m a believer that if you are honest and give good energy into the people you meet - you will prosper and I hope this review influenced others to book here. You will without a doubt be taking care of! There are some really great women who work here and they are all passionate about making you feel important and beautiful. I’m so thankful to you, Keayoni and Alaydriana for the experience today and hopefully I can come back to visit so I can book with you again!
