Salon West - Santa Rosa (CA)

2 /5 BagOTrix: On the fence and not sure if it’s fair to review based on service from one individual since there are several people to one may select. First time in and didn’t receive a great haircut but wasn’t hideous either just wasn’t exactly what asked to have done. Inside seems nice and open floor plan with stations on both sides. Everyones experience of a haircut varies and depends on what you like, that’s the obvious so perhaps you enjoy a getting your hair washed along with a scalp massage and conversation getting to know your new stylist or do you prefer not to have any conversation? I prefer to try and know my stylist with light conversions since we are mutually getting to know each other and figure out if I’ll become a long term client. My stylist happened to be uncomfortably quiet and had to talk so there wasn’t dead silence also wanted to know if they were cutting how I requested. If decided to return, will try a different stylist and update review.

1 /5 Erin: This is a 3 part review. One of my daughters has a haircut with Jazmin. We liked it very much, and booked a haircut with her (she herself booked it) for my other daughter 10 days later. When we came for my other daughter’s appointment, which we confirmed, and got the 1 hour reminder of before, we were told that Yazmin was running behind, wouldn’t be able to cut my daughter’s hair, but that Alex could. Since we had driven from another city for this appt, we agreed. We liked the cut, and then I decided to book a cut and color with Alex for myself. I should have known when they did the switch to not book anymore here. On the Saturday before my Tuesday appointment (which I had booked in person with Alex), I received a called from a receptionist who told me “It would be better if you could come Monday at 10.” I advised her that I couldn’t come at 10. I was totally out off by that, and we will not be coming back. I think some work on phone skills would be helpful too.

1 /5 Ava Wessels: got my hair done like a year ago here and i forgot the stylist name but she was blonde and literally does not know how to do hair. i asked for blonde on my dyed brown hair and she gave me streaky stripy highlights with a horrible money piece that didn’t even touch my root. not only that but she left a huge brown spot stain on the bright blonde money piece and when i went back to fix it she said the stain “couldn’t come out” and so just bleached over the already bright blonde money piece and fried it.

5 /5 Katrina Parker: Everyone at the salon is very friendly and knowledgeable. Sydney was AMAZING with my daughter! I am so glad we found this place and look forward to going back.

5 /5 Di Anne Padovano: I severely needed some help with my hair as it had been over 6-months since my last cut it dye. I was up in the area during a trip and passed by Salon West. I decided to stop and just see if they had any availability. The employees were all so nice and helpful. They were also very accommodating and made some tile for me at the end of the day, and were patient with me when I called and mentioned id be a few minutes late. My stylist already knew the color I’d like and really helped me make decisions based on my hair type and color. She was also helpful regarding my curly hair. I had to tell her my horror story getting my hair cut by a stylist that had no idea how to cut curly hair and how traumatized I was. She was very kind, listened, and made sure to cut my hair dry and get rid of the dry, damaged areas while keeping the length. I honestly thought this was a great team of stylists and can’t wait to visit again! ❤️ I added some before pics and then a pic later with the beautiful red and tighter, healthier curls. Thanks y’all!