1 /5 John B: Rolando was disorganized and non-communicative. I had to call twice over two days to get any sort of update. He told me both times that he didnt know what was wrong with my car. The third time (called about an hour before closing) he just told me it was ready and I could come pick it up. When I arrived it was parked on Brand Boulevard unlocked with the passenger side door ajar. He served me a bill of $660 and said he had to replace three parts. One part he replaced which sells for about $15.49 he marked up to $220. I know mark ups are common, but 14x the price is nuts. There are some higher priced examples of the same part, but nothing even close to $220. If he had to use a more expensive part, a little phone call explaining why would have been helpful. At the end of the day, he needs to make money of course and I expect some markup whenever I go to the mechanic, but I also expect a service in exchange - which means a phone call explaining whats wrong with the car, an estimated pick up time, and keeping my car locked and in a safe place until its ready. Never going back to this place.
