1 /5 The Castle House Family: I have extremely weak nails and a terrible nail biting habit. I was dedicated to maintaining my fingers so I have been getting my nails done regularly. I had reached a point where my nails were pretty healthy and had grown past my nail beds to a nice length. My cuticles and surrounding skin were finally healthy and no longer dry.
On my first visit to the nail salon I had my nails done by a young man. He was extremely quick as I had told him I was in a bit of a hurry. He had my manicure done in 45 minutes and did a decent job. I wouldnt say it was perfect or anything but it was clean and it was quick and it was affordable. Overall I was happy with that experience and knew I would come back .
On my second visit a few weeks later, I had my nails done by woman who without asking or warning cut back my nails completely to my nail beds. I was very upset, given the amount of work and time its taken for me to grow my nails. However, I am still a novice at manicures and nail care. So I figured there must have been a reason for it. I had asked for a round nail bed which no longer was possible since my nails were completely cut back. So I ended up with a squared nail bed which I dont like However, the manicure was solid enough and clean so I just accepted it for what it was.
About 3 weeks later I came back in for a third time to get my nails done as well as get a pedicure. I asked for the number three pedicure option and I asked for a basic manicure which cost $25. Totaling$70. The guy tried to upsell me on some $99 special combo but with my gel would be $110. But I said no CLEARLY. I noticed him talking to the lady next to him pointing at the menu. I wasnt entirely sure what they were talking about. But I knew I had something to do with the combination I chose. I was extremely tired and the guy told me to just sit back, relax and take a nap. Although I did not take a nap, I did relax and closed my eyes After a long while, I felt an immense amount of pain in my nail bed and kicked my leg. And again on the other foot. When I looked closer the nail technician had cut huge chunk of my nails on my large toes on the side where my nail meets the skin bed. Its as if he was cutting out an ingrown toenail except I did NOT have ingrown toenails. I know for a fact I dont have ingrown toenails because my husband is a podiatrist. And he is very adamant about not cutting along the sides of nails in order to prevent ingrown toenails.
After quite a while I realized I was still having a pedicure done and I didnt understand why it was taking so long. Lotion after lotion and then he brought out some unusual machine. I wasnt in a rush but I also didnt have all day. I went into the salon with at least 2 hours knowing that there should be plenty of time to get a manicure and a pedicure and make my kids pick ups.
He finally finished and I moved to the manicure table. Without being too lengthy I asked THREE times for ROUND nails. I was very clear. The technician then proceeded to cut off ALL of my nails down to the nail beds! All of my length that I have been growing out was completely gone AGAIN & the nails were cut horribly. When he filed them they were left jagged. So much so that I had to ask him for a nail file so I could file them down myself.
It became very clear to me that the technician without my permission had "upgraded me" to the expensive package that I specifically said I did not want. I missed all of my appointments and I was charged $110. My nails were gone, misshapen, the polish was uneven at the tops and my cuticles were butchered and over trimmed. Within 4 days my nails were chipping. I will NOT being going back and will NOT recommend this shop to our patients. They do NOT listen and just go rogue. Im not paying for that.
