Quality Tune-Up - Roseville (CA)

5 /5 Infamous Bitch: Great mechanic place came in for a ac recharge and got in and out in 45 minutes and they explain the recharge procedure very clearly Love all the employees Highly recommend quality tune up in Roseville

5 /5 Larry P: Todd is an exceptional professional and I trust all my family’s vehicles to him and his staff. Definitely recommend for anyone looking for an auto shop that deals with honesty and integrity.

1 /5 Lisa Drolz: 3 visits and $900 paid to QUALITY TUNE-UP to fix an OIL LEAK and they never did! I came in first on 6/28 for an oil change with a coupon (which they did not honor), and to detect where an oil leak was. They could not find the leak, so a dye was put in the engine and they told me to come back next week for inspection to determine the source of the leak. When I returned on 7/5, after several hours, they called to say it was the rear transmission mount side axle shaft leaking. Recommended I replace the seal and mount. I asked if this would resolve the oil leak and they said yes, it would be good to go! $900 later, I drove home and within 2 hours it was leaking oil just as bad as before I brought it in! Update: Brought the car back in to QUALITY today, 7/16, now they tell me to fix the same oil leak they want another $779 to ”remove and replace valve cover gasket”! THIS WAS NEVER DISCLOSED IN THE INITIAL DIAGNOSIS and I would never have paid the first $900 if it would not have fixed the oil leak, which was the reason I brought the car in! Receptionist GINA is terribly unprofessional and even threatened me with “you’re lucky I have my company shirt on today” when I repeatedly asked her to send the manager up front after she refused to give her name, gave me the wrong car keys, and wouldn’t give the name of the technicians. She is a huge liability to QUALITY! Now I will be suing QUALITY Tune-Up in small claims court. Do NOT use this auto shop. They are poorly staffed, give different stories from every different employee and then they lie about anything you do not have in writing!

5 /5 Briar Buddecke: This shop is great I had one of my service vans hubs break and had it towed to quality tune up after hours at 6 p.m yesterday. This morning I got there right at opening the crew was already working on it and had it ready by noon! The pricing was more than reasonable and the service was excellent. My fleet will be going there for any future needs! What a great experience!!!!

1 /5 Matthew Krugle: Would highly advise another company for auto repairs. Took my vehicle in for ac repairs on 3/25/25. Location stated they replaced a leaking hose and refilled the freon. ($1600) First time using the AC a little over a month later it was having similar issues. Contacted the location and was advised to drop the vehicle off as soon as possible to check the issue. 5/7/25 the location informs me that the freon is down to 1/4 of what it should be from a leak after they filled it. The car was driven 263 total miles after the initial repair. I was then informed they would be injecting dye into the system to find the location of the leak. 5/8/25 the next day I open the engine bay to dye covered several components. Drop the vehicle back off the same day and was told to call back at 10 am 5/9/25 after the diagnostic. Called at 10 and was told the system pressure was low and needed another 15-20 mins to check the issue and they would call me back. After waiting an hour without a callback. I called and was forwarded to a tech named Ron. Who told me that the dye covering several parts in the engine area was most likely related to another tech at this location put the dye in improperly. But wasnt sure why the system lost 3/4 of its freon in 30 days. But he made sure to let me know that he was not the tech (At this exact location) who did it SEVERAL times. The entire purpose of the dye test was to show the leak. So I asked if it was done while injecting the dye. Wouldnt you check the engine area first before turning the car back over the to the customer? After asking for timeframe on when they would know the issue (at this point they had the vehicle 2 separate days). Ron responded. The car drives. You are welcome to come pick it up now if you have an issue. Get over it and go somewhere else. So I went over and picked it up and will be going elsewhere. I would encourage people to check the BBB reviews of this location before going. https://www.bbb.org/us/ca/roseville/profile/auto-repair/quality-tune-up-42-1156-15000470 Follow up. This location either damaged the Schrader valves on the AC or couldnt figure out that that was the issue after having it for 2 days. This was after replacing an ac hose. Took it to a more reputable repair facility and within 15 mins they diagnosed the issue. Unsure if the initial $1600 repair was actually necessary now at this point. Been several weeks since I had it repaired at Big-O. Not even .5 miles away at Harding in Roseville and had 0 issues and crazy better customer service. Ron is an idiot. I would highly highly encourage you to look to other shops before going here. Especially if Ron is your tech. Feel free to verify with Big-O Harding if this location decides to state otherwise. They have my info :) Horrible customer service and I would wager they are doing unneeded repairs and overcharging. Appreciate the $1600 bill without fixing the issue.