1 /5 Brandon Begley: ABSOLUTELY UNACCEPTABLE AND DANGEROUS SERVICE
My father’s Jeep broke down on the narrow, two-lane Lake Mary Road after a large nail punctured the radiator. He was stranded in an extremely hazardous spot, blocking a lane on a winding, high-traffic highway with no emergency shoulder. It was a life-threatening situation, and AAA quickly dispatched this towing company with an estimated 25-minute arrival time.
When Juan from the tow company called, he was already aware that we were blocking traffic in a dangerous location. Despite that, he said he wouldn’t come until he received confirmation from the repair shop and then hung up. No concern, no urgency, and absolutely no professionalism. It was outrageous.
We contacted AAA again, only to find out the tow company had canceled the request without telling us. AAA reordered the tow and even called the police on our behalf due to how unsafe the situation had become. The next call we received was from Juan Jr., who also made it clear they wouldn’t be coming until they confirm with the auto repair shop who’s line kept going to voicemail.
I’ve used AAA for years and have never once heard of a tow driver needing confirmation from a repair shop before assisting a stranded vehicle, especially in an emergency. We were completely abandoned by this company, left to manage a serious safety risk on our own.
Thankfully, the Mammoth Police Department arrived and handled the situation with total professionalism. After an hour, still thinking a tow truck was on the way, the car cooled down enough and they helped us safely reposition the vehicle off the road. Even they told us they’ve had repeated issues with this same towing company.
If it wasn’t for AAA and the outstanding local police, this could have easily turned into a major accident. I rarely leave negative reviews, but the complete lack of help, compassion, and basic human decency from Juan and his son was appalling.
Avoid this company at all costs. Their negligence could cost someone their life.
