1 /5 Julian: Waited for about 25 minutes with no one in line. No one came to me to check me in for my appointed. I called while waiting to confirm my appointment and was told to wait until someone from service is ready to assist me with my service. No one ever came and I was able to get my oil change at Jiffy Lube across the street. They have excellent service, very friendly and knowledgeable, and PROFESSIONAL.