Mills-Peninsula Medical Center - Burlingame (CA)

5 /5 TheBayArea831: I had a great experience as a patient and as a guest. Staff is amazing, super nice and caring. They work very hard at making the patient feel safe and comfortable. There is a large parking garage, with elevators. Charging stations for vehicles. There is a cafeteria with good food available. Peets coffee available too. Large dining area, with a outdoor patio with nice views of the airplanes coming and going. Waiting area does have outlets to plug in chargers etc. The hospital rooms are a good size, their is a sofa/bed a guest can sleep on. I suggest bringing extra pillows and blankets. The hospital bed and couch is very hard and caused us back pain. We brought a heating pad that heloed with the back discomfort. The rooms have their own temp control. Lowest temp is at 55 degrees if you enjoy it on the cooler side. Good size tv available with cable tv. There is Wifi available. Guests who stay overnight have the option of ordering room service for a $10fee. Or you can buy individually at the cafeteria. Open 7a-7pm.

1 /5 Matt Veronda: Scheduled for a PCP and was told to make an appointment. After a 10 minute conversation about establishing care, I was charged $600 for a “level 4 service”. There is an arbitrary and hidden fee level that they will use to try to gouge you for any money they can. I contacted customer service and was told that I might be upset because I was looking for something more “tangible” from my visit. Do not go to this hospital.

5 /5 Scott Nadel: "Dear ER Team, I wanted to express my heartfelt gratitude and apologies for my recent visit to the ER. Despite my panic attack and sudden departure, your entire team showed compassion, understanding, and exceptional care. From the doctors to the nurses, CT department, and security team, everyone was incredibly kind, professional, and supportive. Please know that your dedication to patient care is truly appreciated. Unfortunately, due to my medical issue, I still require further care. Im committed to seeking the necessary treatment and would like to schedule a follow-up appointment. Thank you again for your understanding and exceptional care. Im grateful for your teams hard work and commitment to patient well-being. Sincerely, Scott

1 /5 Giovana Bars: Worst hospital I have ever been. I came here with my mom because she was in so much pain. Her leg was feeling heavy, warm and numb. Her feet were swollen and super red. I told they I was very worried it could be a blood clot or something serious. They did a blood test and said she could go home. No one gave her any pills for pain, or did a scan to be a 100% is nothing to worry. She feels literally the same, and still can’t walk. I told them she doesn’t have insurance (by law you cannot refuse care to anyone) and the nurse said that having medicine there is too expensive, maybe she should take medicine at home. WHAT KIND OF CARE IS THAT???? Honestly, we just lost time going there. Staff is not friendly, from the triage guy, to all nurses that all look like they didn’t want to be there, to the doctor that barely touched her leg…. TERRIBLE!!!!

1 /5 Bertha mejiasensente: If I could I’d give this hospital ZERO stars but unfortunately, I have to put one only because it won’t let me leave a review. The night of 04/28/24 my fiancé went in to the ER due to a severe asthma attack and pain in his chest. The wait for him to be attended was an absolute joke being the fact that he couldn’t breath and felt like his breath was shortening more and more you would think that they would’ve attended him faster but it didn’t go that way if anything they called his name so they can put him in the room, but the waiting game began as soon as we got to the room after a long period of time waiting nurses came in and did some blood test as well as a Chest x-ray and an EKG After all those tests were ran dr finally came in with good results and with a prescription, but the nightmare started from there as soon as he got up From the hospital bed, he noticed a wet spot on his pants And he also noticed the mattress sheet was wet as well. We both took a whiff What we didn’t know what it was, and It was old urine that was seeping through the mattress and the bedsheet. We called one of the nurses to come in so we can tell her what was going on and all she could say was let me get the nurse that’s in charge of all of us so here comes the nurse that’s in charge of we mention to her that it’s very disgusting that you get out of the hospital bed being the fact that you were laying on old urine and her response was how do you know it’s urine Because housekeeping cleans her mattresses all the time is what she claimed. She know that we took a whiff of that and you can smell it. It smelled like days old urine on top of the hospital bed. There was huge blood stains was very disgusting as well and dangerous because you don’t know the person before you has you don’t know if they have a disease that’s contagious. You don’t know if the person is sick , we don’t know nothing at all. We just know that the room that they gave us was absolutely filthy and disgusting so all she said was I can offer you a pair of pants We said no thank you as we were leaving. My fiancé wanted to use the bathroom and come to his surprise. There was urine all over the toilet seat and inside of the toilet and there was a urine specimen cup on top of the sink that was absolutely disgusting and very unsanitary anybody could’ve gone and just sat on toilet or touched the urine specimen, not knowing what it is. I believe that housekeeping needs to do a way better job because clearly housekeeping is not keeping tidy of this hospital at all. God forbid my fiancé results with some type of disease due to the fact that he was laying on someone’s urine. Let’s hope and pray my fiancé was not exposed to anything Due to him laying on a dirty urinated hospital mattress because this will be a TOTAL LAWSUIT!