1 /5 Nick DeCuzzi: Make sure you get every price in writing and ask about “hidden costs” that will only appear when you go to pick it up.
I got some work done here, was told a price, it was written on my drop off sheet, when I came to pick it up, that’s exactly what was done, and exactly what I was charged. Perfect. So I thought I could go back for some more work on two different things (the first job was on the same part I took there in the first place, I took it back because I noticed something else was wrong with it (which if I was called about and told of I would have likely had fixed in the first place, saving us both time and money). The other job I said “well if it is ruined, let me know and I’ll just find a new part because it’s cheaper to buy a new one”. Cool right? Well I left the parts there and only got a drop off list and not a price written down on the receipt (mistake #1). When I got a call that the second item was ruined (from the car not them), and was quoted a price well over $70 more than what other places I called quoted, and more than a new part. I said “nah don’t do the work then” and thought nothing of it. Well... fast forward almost 2 weeks later than the day I was told they would be ready to pick up, I sent my SO (mistake #2, because how would she know we talked about a price) to pick both items (one part was worked on and the other just sat there) the price was literally almost double the range we had discussed for the one job!
So I guess, if you decline overpriced work, you’ll have some of that cost appear elsewhere on your bill. Sketchy way to run a business. Take the time to go somewhere else and always get prices in writing.
