1 /5 Angel Alonso: Unprofessional work ethic. I recently went on October 1st, 2024 for my annual physical exam, I had a concern of a charge on my bill. When I explain my situation to one of the workers, she stated âthe doctor (Loida V Guevarra) likes to ask a few questions that some insurances do not covered. 3-5 questions of depression, 3-5 questions if you are a smokerâ. As a result the clinic was charging me a full amount to a doctorâs visit. As if I went a completely different time to do a check up. Keep in mind I only go once a year to see my doctor (annual physical exam), so for my annual physical exam she charged 2 visits to my insurance. In addition, I had a charge for a blood reading results, that I didnât request. When I went for the annual physical exam in October 3rd, 2023, the doctor (Loida V Guevarra) asked me if I received my blood result from 2022. I told her I did not but I was going to get new ones today so it didnât really matter any more. Then, she proceed to read them to me and I sat there listening. The doctor decided to charge me that interaction that I did not request.
I didnât make a big deal, I told them Iâll fix it with my insurance. After a few minutes, they called me to start my physical exam. Once they took my pressure and my weight, the same worker started asking the questions I just complain to her earlier (the questions they charge my insurance a whole new doctorâs visit), therefore I decided to âDecline to Answerâ. She told me Iâm not allowed to do so, I insisted by stating âI do not feel comfortable answering this questionsâ. She went to ask her supervisor/manager if I could do so and she told me I wasnât allowed. Then, I request it to speak with the doctor (Loida V Guevarra) in order to explained my situation. The doctor told her that she will talk to me in the examination room. Once the doctor walk in, she started going off on me saying âI like doing this examination (the questions) with my patients, I work like this and if you are not willing to answer them. We are not going to be able to help you hereâ for that statement I responded â I just decline to answer those questions because I did not feel comfortable, but if you think like that then Iâll look for a different doctor for my annual physical exam and this will be my last check up hereâ. Then she started accusing me for being a drinker because my liver levels are little high. She kept pushing the subject when I clearly stated I donât drink and if I do itâs usually one glass or two every month or two. She kept going at the it, for me to explain how much is a glass and how many oz. I wouldnât have mind explaining myself but she kept cutting me off every time I tried to answer and the whole she had an unprofessional attitude. After she move past the interaction, she went to check my ears, mouth and lungs and then decided to walk away. She didnât even say the exam was over or asking me if I have any questions.
My physical exam was not complete, but she decided to end it anyways. Iâm really disappointed for the treatment I received because I was being respectful to the whole staff and to the doctor (Loida V Guevarra) and I did not received the same treatment from them.