Kern Medical - Bakersfield (CA)

1 /5 Collaboration: I recently visited Kern Medical and, unfortunately, had an unpleasant experience at the reception desk. The receptionist, who had golden hair, displayed unprofessional and unwelcoming behavior. She was not helpful and failed to provide clear or adequate information regarding my visit. As the first point of contact for patients, receptionists play a crucial role in creating a positive experience, and this encounter left a lot to be desired. I hope the hospital management addresses these issues to ensure patients feel respected and supported upon arrival.

1 /5 Tate Lamas: If u need to see an ENT literally go anywhere but here. This guy hates his job so much he was pretty rude and judgey for someone WHO IS NOT A DENTIST. I wish I never wasted my time with him. His medical assistant was an absolute angel so sweet and kind and very personable which I appreciate greatly. Some comments you just shouldnt say out loud. Everyone else in this office was very sweet especially the front desk lady who checked us in upon arrival and the medical assistant.

1 /5 Angelina Guzman: Thank you Dr. Michael Eagen for providing me with little to no information on how to care for my elbow and fractured right arm. Because of you, I will lose full range of motion because you and your staff failed to advise me on how care for myself once I left surgery. Paperwork provided says “remove bandages after 3 days”. Yet you put me in a cast to treat a fracture? Nothing makes mention of my cast in the post op paperwork. When I called and even showed up to your fresh fracture clinic for clarification on why I am still in pain and whether or not I needed to keep this soft cast on or “take off after 3 days” along with my bandages, you Dr. Eagan refused to see me even though I had waited 2 hours as a walk in to for clarification on aftercare. I was sent home with no information on how to manage the pain and still no clear cut answer on whether or not I needed to remove my soft cast. They told me they would not see me until my appointment on 6/6/24. Fast forward to today I wait 2 hours after my 9:30am appointment just for you all to cut off my cast. I expressed that I was still in pain and insisted I wanted it back on just until this Sunday. The cast has been protecting my fracture and elbow surgery but both the NP and Dr.Eagen refused to put it back on or give it to me to put on at least until Sunday. I promised him I’d take it off and start my PT after my concert this weekend but he said no. Forcing me to be out in the elements with a stiff and painful arm from 1pm to 11pm this coming Saturday. Because I was not being told to remove my cast sooner, I will lose my range of motion in my right arm and elbow. (Your words, not mine) which is unfortunate. This was Information I begged for over the phone and in person and was ignored, so thanks to him I will be disabled in my right arm. So with all this being said, why not just put my soft cast back on if I am requesting it? I am only planning on wearing it for 2 more days. It’s been on for 2 weeks already and because of your negligence post-op, the damage is done. I’ll be in touch with a lawyer regarding the mismanagement of my injury

5 /5 Lupita Anzaldo: Great customer care. They are very professional and welcoming and make you feel comfortable with your needs. I had a great experience and highly recommend. First time with a fracture and rocking my dodger blue cast. :) Thank you 3551 Qst Kern medical!!!