3 /5 Owen Wang: TLDR: seems like fair prices and honest services, somewhat aggressive conduct.
Kenny charges reasonable prices for an oil change and checkup for my Lexus regarding some unusual noises. He seemed exasperated when I asked him to please tell me about any discovered issues before fixing; he kind of got up in my face and told me to stop worrying about money (?). We came to an agreement that the diagnostic fee would be waived if I did business for repairs at his shop too.
Additionally contributing to my discomfort: after the diagnostic and him explaining the repairs necessary, I decided to change my brakes at his shop for a further $215, and asked for the diagnostic to be waived. He then sarcastically asked if the brakes had any connection with the noise (noise was from sway bar links, he said): answering no for me (again loud and up close), he refused waiving the $50 diagnostic fee. I was bit confused and decided to just pay and leave, without any repairs.
Our conversation began in English, but we switched to Mandarin halfway through. He’s an older Cantonese fellow and my Mandarin was limited, so giving the benefit of the doubt that we perhaps miscommunicated.