iSpa Lane - Santa Monica (CA)

5 /5 D Cooper: Sometimes you have to wait a bit here and there is no complimentary drinks or even music the day I went. However, the chairs are comfortable, service friendly, prices amazing and most importantly I had a pedicure that is still shiny and brand new looking after a week. Thanks iSpa Lane!

5 /5 Amy Cohen: The staff is so kind, the energy and environment is so peaceful, and I love my nails. Hard to find a more relaxing and pleasant salon in West LA.

1 /5 N: i was a loyal customer for months now and went each time for normal extension-free gel polish. each time i have always been super happy with my manis and pedis. the last time i went in with super strong, long, natural nails and just wanted a polish change, a new woman kept trying to talk me into builder gel as i declined repeatedly. she then proceeded to over-file my nails paper thin, especially on the apex, and kept going to the point they were immediately bending. now my nails are breaking like crazy despite the exact same routine as usual. in the past i went for convenience because it’s nearby, a nice environment, quality work, and no risk of getting file shavings flapped in my face like at another place i visited. but i will likely never ever return and will warn my friends who care about nail health. it’s been a few weeks, they are still so thin, not growing the same, breaking at the apex, and im actually terrified for the health of my nail beds.

1 /5 Cindy Nieto: June 9 2024 Not satisfied. She rushed through the pedicure to get to next client. After it was done I told her to her face.How bad that she was.I was quiet enough not to embarrass her.But I wanted her to know and look her in the eyes. Also, no tip.I tip really well when Im there.Usually I dont say anything and I still tip but this time no. I dont go in there at the head often but when I do im in a good mood. I dont order people around.I just sit there quietly. This time I decide to speak out Is they rush through each client. The other 2 women that came before me.I left first.Thats how bad it was.That was so embarrassing.

1 /5 Tali: I’ve never had such a terrible nail experience until coming to Ispa Lane. My girlfriend and I (both 17) decided to get our nails done and found this nail place on Montana. After being seated and having my nails done I had no complaints (besides how aggressive my nail tech was being on my hands). Right as she was about to do my polish she pauses and starts aggressively asking me for money. She tells me to pay right now and I was shocked because her dimeter changed so fast. I was so confused on why she was asking for money right then but the bigger issue was how condescending and aggressive she was being. I turn to my girlfriend and she tells her that she’s paying for both of us after. She then calms down and continues doing my nails. I was silent for a moment but decided to speak up and ask her if she thought I was gonna walk out. She told me yes but then later said that they ask everyone that. I looked around the room and not once did I hear them ask so aggressively for money upfront. The nail tech doing my girlfriends nails seemed so embarrassed by her co-worker. I couldn’t believe how she was so rude and then went back like nothing happened. I told her that was terrible costumer service and just because of my age does not mean you can talk to me like that. I’ve never gone out of my way to write a review but after that experience I felt the need to. Seriously should invest money in costumer service training. I’ve been to many salons and have never had an experience like that.