1 /5 Henry Liang: I purchased 2 Groupons for oil changes, each for $45, and nowhere on the listing—or in any visible fine print—did it mention that the offer was only for first-time customers. When I went in to redeem my second Groupon, the manager, Yolanda, refused to honor it, claiming the deal applied to new customers only. She told me I should have called the shop ahead of time before purchase to ask about restrictions, which is unreasonable and completely defeats the purpose of a clear online offer.
This kind of practice feels deceptive and unethical. Expecting customers to dig for hidden conditions that arent disclosed on the Groupon page is a classic bait-and-switch tactic. I wouldn’t recommend this business to anyone looking for honest service.
