1 /5 Jennifer Jones: Since this review this shop has tried to slander me to my employer. They claim I harassed them by making one phone call on 1/15 and asking for their BAR number. I finally received it from my fleet company. Their CA Bureau of Auto Repair License number is ARD00253998.
Where do I begin? My fleet vehicle was with them for weeks. They called me toward the end of day to let me know it needed to be picked up. I live over an hour away but I dropped everything to rush out there before they closed. Unfortunately, my vehicle was not repaired correctly. The windshield wiper reservoir was visibly cracked but because it still holds fluid in the bottom they claimed the repair wasnt authorized. The only issue is that you cannot fill it up or fluid will leak out. The alignment wasnt done. They claimed that the damage didnt warrant an alignment. A huge 4 point buck hit my car and you dont think the alignment is off? Thats automotive 101. The most annoying thing is the hood latch sensor. They rigged it so it was fine at pick up. But the minute you open the hood the sensor will not recognize that it has been closed again. This results in constant high pitched beeping while driving.
The owner of this establishment accused me of yelling at her because my tone was rightfully frustrated. She claimed to be the middle man. When I asked to speak to the owner she said she is the owner. Then you are not the middle man, you are literally the one saying the repairs are done. They were not! My car had to be taken to the dealership because the Fulmers refused to help me despite this being their responsibility. I was stranded for hours over an hour away from home because of their ineptitude. And when I asked them for their CA Bureau of Automotive Repair license number they refused to give it to me and demanded I get it from Enterprise fleet. This is illegal in the state of CA. You are required to give you BAR license number when asked.
This place needs to be shut down if they cant adhere to our state laws. Almost $10k repair and they couldnt get it right.
Update; The dealership called and said the alignment needed to be done, the windshield wiper reservoir needs to be replaced and thats 2 hours of labor to remove and replace (could have been done while the car was in pieces) and the hood latch needs to be removed and reinstalled correctly. Do yourself a favor and take your car somewhere else if you can help it. This was an additional $1171 in repairs. Front the original estimate of roughly $7700, to well over $10,000.
