Emergency Room | Kaiser Permanente Antioch Medical Center - Antioch (CA)

2 /5 Lexi Russo: Horrible service. I came in Saturday 9/7 to get a medication I had to get in the emergency room. I waited from 2:30-8:30 pm until I finally got seen and got that medication I was out by 9:15 pm. All they had to do was see my med on my file and dispense it to me. I was told I had to come back today 9/8 to receive that medication again in the ER and I couldn’t get sent home with it. Well I decided to go to Walnut Creek ER today because in my experience they were always quicker. I was right. I came into Walnut Creek ER Kaiser at 12:50 pm and right now at 1:57 pm I’m already inside the room, and receiving my medication as we speak. That’s amazing service. They just always have their stuff together. If you want prompt service, go to Walnut Creek Kaiser, They always have been faster for my needs and they are just great at coordinating care, and treat me with much more respect than I have dealt with at Antioch. They care! Their Check in and ER process isn’t confusing either, and you don’t go back and forth to different rooms. The other time I went to Antioch 1 month ago, I went in at 6pm and left at 2am it’s a nightmare there. And NO outside seating to wait for a ride either I had to use a wheelchair outside that I happened to see. Plus it’s way confusing, you get sent to tons of different rooms over and over, that seem like they’re not even set up right, it feels out of order. And the check in process takes forever. I’ve never spent more than 2 hours at Walnut Creek in all my years.

1 /5 JIAO SUN: After my child checked in, they asked us to wait outside. My child had severe abdominal pain and had to endure it for an hour. I asked the nurse if I could be faster, and she told me that I needed to wait for an hour. I could only watch my child have severe abdominal pain, which is too bad for the emergency room…. Its very terrible!!

1 /5 PATRICIA SERRATO: Hi! I understand that the emergency room is packed most of the time, and staff is slammed with patients. At Sutter Delta, they have an ETA of patient service. Here I asked one staff member, at the same time I mentioned how Sutter Delta will be prompt in assisting patients with excruciating pain. He just replied, " If you feel youll get better service there, you can go there. Is that how you communicate with your patients at the ER?????? Im a CNA , I know hospital staff needs to be more compassionate. What us this??? And then why do you put security guards in charge of patient lists at the waiting room, You could hire certified medical assistants, could you?

1 /5 Heather N.: I witnessed  something very disturbing here when I was waiting at the ER. An older gentleman came in because he was having heart problems. He had a limp and a cane. He was very red and appeared to be having a cardiac emergency. He was sweaty and having trouble standing, and he said he was frustrated because he couldnt find the building to do some sort of heart test. The ER nurse was unsympathetic and told him not to raise his voice. He tried to explain why he was frustrated and she cut him off to police his tone further. She did not direct him on where to go or care at all that he was having an emergency. Then security came and yelled at him to leave when he was not even being belligerent or yelling - he just seemed frustrated and unsteady. He said "fine, Im going home to go back to sleep." Im not even a medical  professional and even I know that agitation is a symptom and precursor for stroke and heart attacks, but none of the trash employees here cared. I suspect that he likely died at home based on the condition he was in. All of the security guards spent the next two hours laughing amongst themselves and making fun of the old man. They were so pleased with the way they used their tiny bit of power to bully an old man that they told everyone who would listen the story of how they kicked him out. Ive seen other things here with the staff, but this is the one that disgusted me the most. Emergency departments are supposed to have staff who are equipped to handle crises where people are not at their best. I didnt realize that when you are in a crisis, the emergency department can say, "youre not being polite enough, so Im going to let you die instead of helping you". Truly the most important thing here is the ego of the nurses and security guards, not saving lives. Its safer to take the drive to go to an emergency room somewhere else than risk your life with the "hero" staff here.

4 /5 Justin Gutierrez: This is my local hospital, and this ER has definitely done me some good. First off, a few years ago when I was like 8 I broke my foot and went in, nurses and doctors were very helpful and assisting. 2nd time was during covid, when the disease caused me laryngitis, which I was brought to the ER for. They were again, very helpful, and issued me a new inhaler while I was there that actually saved me when my larynx swelled up and I couldn’t breathe