2 /5 Rebecca Chang: The entire process of booking an appointment to checking out after getting my nails done was pleasant in terms of service. Every person I interacted with was kind. However, it wasn’t communicated to me that the nail design I wanted wasn’t doable, so the design I asked for was botched.
I sent a picture of the designs I wanted via text message the day before my appointment to see if they would be doable, but I didn’t receive a response. When I went in on the day of my appointment, I showed the picture I had sent the previous day to the staff who sat me down. She called a nail tech over. The nail tech looked at my pictures and ended up switching with another nail tech, because she said she couldn’t do the design I wanted. The tech who ended up doing my nails was almost done with one hand before saying that she didn’t know how to do the design. I asked her to go back to fix some of the nails, and she did what she could. I communicated to her that the base color was too orange multiple times, but she insisted the color wouldn’t be too visible after she added the designs.
The plus side was that I really enjoyed our conversations, and she was very gentle. She also spent some time color matching to the pictures I shared with her, so some effort was there.
I dont think Id come again, but if I did, I’d wait to get a confirmation on the nail design before making an appointment.
