Earthling Hybrid & EV Repair - San Francisco (CA)

2 /5 Deena Mallareddy: I am writing this review very reluctantly b/c I wholly support local businesses and actually left City Toyota for this very reason. This is my story. I recently made an appt for a 150K service and consultation for a body issue based on a wonderful experience when it was Luscious Garage. The work done by Earthling that was done was great, so five stars for that, but I was disappointed about the customer service regarding their unwillingness to honor a coupon I presented at drop off. The car needed to stay overnight, with my teenage son picking it up the next day. They couldnt do the work unless it was paid for, so I did that remotely, and my son was going to present the coupon the next day at pick up. They would not honor the coupon, saying the charge had already gone through. We all know its pretty easy to reverse charges or submit a credit on a credit card, do make adjustments after the fact. I called to follow up. They were supposed to call back. They didnt. Two calls and one message later, radio silence. Its one thing to not honor the coupon. Its another to just ghost a customer. Unfortunately, I will not be going back b/c this is the type of ghosting I would expect from City Toyota. Im not sure where to go next, but I hope that Earthling brings back the customer service b/c thats what small businesses do.

5 /5 F Raymond: Dropped off my car at 1:00, was told it would be ready around 4:00, service was finished just after 3:00. Painless compared to getting service at the dealership, and a lot cheaper. They checked the condition of the brake fluid and determined that it didn’t need to be replaced, saving me some time and money. Staff were very pleasant to work with. Facility was very clean and organized.

5 /5 Aya R: Great experience! I mistakenly reached out to them thinking they were the tire store next door but it worked out for the best. I was able to secure an appt easily online and they promptly fixed my tire. I didn’t need to wait all day for it to be completed. I would happily recommend people here.

5 /5 Catherine Fraley: I Have an older car that is having continuous problems with codes generated by the refurbished hybrid battery. The diagnostic was detailed and well explained so I know what to do to see if I can keep my beloved car going or bury it in peace. Thank you Earthlings for your kindly, professional help. Will recommend you to others. I love that you are a garage that was started and still owned by a woman. Cheers!

1 /5 Sean Choi: Very very bad experience. Super unprofessional. I went in to fix an AC issue I had on my Tesla. I knew beforehand it was something to do with low refrigerant and possible leak, so went into get a diagnosis. 1. I paid ~$300 for "diagnostics" and they barely looked at the vehicle and told me it was working fine, which I know for sure is not working fine. 2. Service advisor Kevin started out with a very condescending tone that ACs dont work like how I described it and treated me like I am delusional and told me to go home after paying the fees. 3. I pulled up Tesla service mode and replicated the error and then the tech said he will take another look at it, while Kevin was still very skeptical. 4. They came back to me asking me to pay $2800 to replace my compressor, which I thought should fix my car. 5. They ordered the parts and I went in to get my fix and after 5 hours they tell me that compressor is all good, but there is a leak. 6. They refill the refrigerant asking me to pay another $500, with the leak still in place. 7. Now, they return the vehicle to me telling me I need to pay them additional $2800 to get the "actual fix". Looking at the fix, its $150 in parts and $2650 in labor (which they should have done correctly the first two times they opened up my car) 8. After 4 visits, I am down $800, back with a vehicle that has not been fixed at all and they are asking to pay $2800 extra. Insane practice, dishonest and utterly unprofessional. Service advisor Carolyn is nice, but Kevin should learn more about the vehicles before he makes any judgment calls about his customers.