Downey Promenade Dental Group - Downey (CA)

1 /5 Patricia Boucher: First of all, I came to this office for treatment. It turned out that they did a root canal and the cap they put in was too small on my tooth which caused me to lose my tooth permanently and very serious infection, which a had to see a specialist and was told it could had spread to my brain if I had waited 2 more weeks. Secondly, I called the office to make an appointment to talk to them about the issue and was told we will call you back to confirmed. call never came. I went to a different dentist to get checked out and found out I had an infection. I contacted them to let them know what had happened. I got a call from their manager Brain and said that they review the x-rays and was nothing wrong. Went to take them x rays and notes from 2 different dentist Stading that the root canal was done wrong (they left a root untreaded). Once I told the manager that if I had seen their reviews, I would have NEVER set a foot in that office. after that He ask me to leave because HE was "uncomfortable" Instead of deescalating the situation he asks me to leave. Im not asking for all of MY money back, just the money for 2 caps that did not work and no longer have them... lost both teeth! This will also be reported to My old Insurance, BBB and Dental Board of California.

2 /5 Jorge Carpio: If you’re looking for a new dentist, don’t choose this place. They book up about 6 months ahead of time. And if you have to reschedule that appointment you made months prior, you have to jump through hoops or wait another 6 months. Even when you go to your appointment, you have to wait because they are so busy. I waited over 45 minutes for my routine exam.

5 /5 Jan Cali46: Everyone is so nice and helpful. Dr Ortega is gentle, explains everything and is very up-front with all treatment. Very pleasant. Makes going to the dentist more of a positive experience especially for myself who is terrified of them . On that day my assistant was a little rough but I think was her personality. Like a bull in a China shop. My hygienist , Bobby who cleaned my teeth was awesome.

5 /5 Veronica Reyes: “I had a great experience with Dr. O’Keefe and his team. He was attentive, listening carefully to all my concerns and answering every question I had. My crown unexpectedly fell off, and despite being short-staffed that day, they went above and beyond to ensure it was fixed promptly. I truly appreciate their dedication and professionalism!”

5 /5 Pete Mac: Ive been to many Dental offices and have had various procedures, Promenade Dental Group has been the best by far. All the doctors are the best Ive had work on my teeth. From routine checkups, cleanings and minor procedures to root canals, implants and bone grafts, I have never walked out in pain or disappointed with anything they have done. Dr Pessah and her staff have taken care of my family for a long time now. A+++