3 /5 Marisa Hoke Fazi: Codonis has been an excellent mechanic shop for generations, with honest mechanics who do a good job and have always gone the extra mile. Kevin Codoni and his father before him have serviced our family cars for 45 years. Whenever I came to pick up my car, the mechanic, be it Kevin, Brandon or someone else, would spend a minute chatting with me about what was done on the car, what should be done soon, what could wait awhile or what mechanical work need not be done, and we would catch up with each other for a minute, normal interaction between shop-people and their customers, after especially after a four-decade relationship. I always knew that I wasnt being up-sold, had a trustworthy thorough mechanic and enjoyed a cordial client-customer experience.
It had been a friendly, welcoming neighborly shop, until several years ago when his wife started working there, and then all of a sudden almost every l time I would bring a car in to be serviced, I would be coldly greeted (if at all), and treated rudely by her at the reception desk. The past several times weve taken our cars there she has actually tried to prevent me from interacting at all with the mechanics when forever we have always just touched base on what was or wasnt done, be it Kevin, Brandon or someone else. The last time I was there, she told me that the mechanics dont have time to talk with customers, and to not waste their time and take them off a job (even though that is finishing up my job when I pick up a car). Maria has been consistently rude and confrontational in just about every interaction with her I have had over several years, something I usually overlook because of the mechanics and the fact that Kevin is her husband, and nothing at all like her. Today when I called to schedule a lube oil and filter change, she said coldely that the shop would not service my cars anymore, and hung up on me.
The shop also has switched to cash. I was told that they no longer accept credit cards because they dont want to pay the transaction fees.