1 /5 A H: DONT COME HERE UNLESS YOU WANT TO BE PHYSICALLY VIOLATED, TREATED POORLY AND HAVE YOUT TIME WASTED. Typically I get my nails done at a shop in Oakland, but since Ive been in Concord, Id been looking for a new nail shop.I called prior to walking into Citi Nail on Friday just to check the prices for a full set. I found them reasonable for a full set and Gel Polish , so I decided to go in and give them a try. Lisa was my initial nail tech and was very polite at first. I mentioned to her my thumb wasnt straight and said shed fix it. It wasnt until I got home and got a second opinion from my sister that we noticed the thumb nail on my left hand still wasnt straight after she "fixed" it. I called the shop right away to ask if I could get it done over and let them know that I would be in the next day. The man on the phone (owner Lee) said okay come in. I came in Saturday and Lisa began to fix the nail. I explained to her atleast 3 times that the nail would need to be removed since its already molded in acrylic unevenly and cant be fixed by filing. Instead she proceeds to file my nails on both thumbs in too far instead of just redoing my left thumb to match my right. Now making both my nails uneven, stiletto shape as opposed to almond which is what I asked and paid for upon initially getting them done.The man that owns the shop comes over and taps me on my shoulder 3 times pretty hard with the back of his hand(First Physical Violation) than points for me to sit in his chair instead of politely asking me to come over so he can fix it.I found that to be EXTREMELY aggressive and rude. He proceeds to clip down the tip of my nails only removing the tip, not the whole Acrylic. He then adds another tip on my nail then proceeds to put the acrylic over the old acrylic making my nail extremely bulky, like a bubble, causing alot of pressure on my natural nail underneath. As well as them being to long. As I am looking at my nail he then tossed the nail file at me and tells me that I can file them down myself.(Second Physical Violation).I explained why I was unhappy about my service and had asked for a refund. Even telling him he can clip the nails off because I just want my money back.The owner ,Lee proceeds to laugh in my face about the situation, being absurdly rude in front of other customers and tells me how it doesnt work like that and that I cant have my money back. I left the shop in tears, frustrated and traumatized by the treatment Id received. I was never rude, raised my voice or came off with the slightest bit of aggression. All I did was ask for a service THAT I PAID FOR WITH MY HARD EARNED MONEY ,to deserve how Id been treated.(even tipped the first time I came in). I dont see how this place has gotten 4 star ratings or is still even in business. I had to go to another shop to have them cut down, refile and soak my nails in acetone to thin them out because the acrylic was so thick causing pain to my thumb nail which COST ME MORE OF MY HARD EARNED MONEY.
EXTREMELY EXTREMELY HORRIBLE EXPERIENCE. If you have a preference on how you want your nails to be and are paying for a service DONT EXPECT THAT FROM CITI NAIL. Its as if asking for what youre paying for is an inconvenience for them to do. If thats the case you shouldnt be in the service industry. DONT WASTE YOUR MONEY!!!
