Cottage Urgent Care - San Luis Obispo - Marigold Center - San Luis Obispo Mia Alexander: I am extremely disappointed with the care my daughter received at your facility. She has been sick for over three weeks, briefly improved, and then developed a sore throat again. After waiting 3 hours, the nurse practitioner simply stated that it was “something viral” without offering any real treatment or solution. This determination was made without proper diagnostic testing, despite the fact that I had the same symptoms and required a Z-Pack to recover.
While an X-ray was done to check for pneumonia, nothing was prescribed or recommended to address her persistent cough and green mucus. It seems it would be pretty difficult diagnose something as viral just by looking at a patient, and the likelihood of my daughter getting the flu twice within three weeks is highly questionable. Now, we will most likely need to visit the emergency room, something that could have been avoided with proper care at your facility.
Additionally, while we were waiting in the car, your staff locked the doors without any notice or explanation. Other patients were left confused, with no signage indicating a temporary closure and no one answering the phones—even though your posted hours state that you are open until 8 PM.
In the end, we paid for an awful experience, received no effective treatment, and my daughter still feels just as sick as when we arrived. This level of care is unacceptable.
