1 /5 SB: I had one appointment with Dr. Carla Soler, and while I found her to be a great doctor, the office management is a nightmare. Their phone system has been down for months. I needed a prescription updated with the pharmacy, and despite multiple attempts from the pharmacy to contact them, I kept getting a message that their system was down and to come into the office for any concerns.
Frustrated, I went to the office only to find out they had moved locations. I then had to go to the new office to request the prescription update. Despite this, the prescription was still not sent, and I had to make another trip. I dont live close, so this was a major inconvenience. While my situation wasnt life-threatening, I worry about older patients who may live alone and rely on timely medication.
This level of irresponsibility is unacceptable. When I complained in the office, they showed no concern at all. Needless to say, I have changed my primary care provider.