Big Q Auto Repair - Signal Hill (CA)

5 /5 Dim Nik: I really appreciate these guys—always honest and fair with their pricing. It’s the one place I fully trust for repairs, and they’ve definitely earned my loyalty.

1 /5 Puppy Lover: Dont take your car here. They will waste your time and money. Terrible communication and terrible quality of work. They will leave your car unfinished, I had to come back multiple times because they couldnt get it right the first time. Incredibly unprofessional, the manager Erick even admitted to me that they have been having serious problems with their mechanics. Find a different shop, dont go here.

1 /5 jaden padilla: Terrible Experience. They botched a simple coolant system repair. Had to bring the car back 3 different times because it wasnt done properly and was left unfinished. Worst part is they knew that it wasnt fixed right, and kept trying to give me the car back saying it was good to go. AC and heat suddenly werent working so I knew something was up. The third time they got it right, but forgot to put my protective shield back on which ended up causing damage to the underside of the car. Incredibly unprofessional and terrible communication, one of the mechanics also left trash and his used gloves in the car before returning it. They gave me the complete run around when trying to bring everything to attention, saying theyd call me back and take care of me but never did.

5 /5 Lindsey Lange: I brought my car in to Big Q auto a few weeks ago now and it was the first time I’ve ever had to bring her in. I’m in college and thousands of miles away from home so it was a nerve wracking experience to say the least. I had to leave a review because everyone at Big Q is so wonderful and they did an incredible job. From the moment I walked in they all made me feel so welcome and comfortable despite my anxiety. They did a great job with my car of course and I’m so thankful they got her up and running smooth as a whistle. Im even more grateful for the management team there and how honest and caring they are. I definitely wanna give a huge shout out to both Mike and Josh. My parents and I worked mostly with Josh and he was so so helpful and genuine. He was great with communication with me and my parents even though they’re out of state, he really made sure to help us understand the intricacies of what was going on with the car so we could always be in the know. I seriously couldn’t have asked for a better experience and sending a thousand thank yous to the Big Q team; I know the situation and my car gave them a bit of trouble but regardless, they did an incredible job and it means a lot. Will not take my car anywhere else, by far the most trustworthy and amazing car shop I’ve ever been to !