Apria Healthcare - Stockton (CA)

1 /5 Suzanne Garcia: I spoke with the representative for Apria Before my walker was delivered, I specifically told her I am 4’11” I need a “short” walker. She said they had no control over this, I would have to speak with my Dr. she proceeded to say, I could RETURN it if not satisfied. It was delivered, it was TOO large, even at its lowest point. I called to return it. Wouldn’t you know it, IT CANNOT BE RETURNED. Yet, they still want me to pay for it. I can’t even use it! So NO not happy with APRIA

1 /5 Joe Fleming: Completely and utterly the worse company I have ever dealt with. They cancelled my CPAP out of the blue for no reason (they blamed me). I was wondering why I hadnt heard anything from them and only for me calling them did the process move forward. If you are forced to used this pathetic company, call them every day and keep on top of them. They are liars and incompetent.

2 /5 Linsey Gomes: Robert the logistics manager in Stockton was the most helpful person we encountered. He seemed to genuinely care. Michael from the escalation team was helpful as well however, the fact that I had to escalate my concern to get the wheelchair we needed was ridiculous. I was lied to repeatedly about its whereabouts and ETA from multiple different employees after a weeks worth of phone calls.

5 /5 J B: Knowledgeable staff. Helpful over the phone. Courteous, polite, & respectful interaction. I called more than once and each time I was treated very well. I had questions and the staff was willing to answer. I am quite appreciative. Just waiting for my equipment now. Thank you.

1 /5 Andrew Kramolisch: Apria has friendly customer service agents, which I have to contact regularly because their actual service is terrible. I’m in week 2 of trying to get the right piece of equipment since they initially sent me the wrong one. If you can avoid this company, I recommend doing so.