5 /5 Amanda H.: Our family is incredibly grateful for the exceptional care provided by Twin Cities Hospital during my grandma’s final days. The entire team made sure she was comfortable and well cared for, advocating for her every step of the way and working directly with our insurance to ease the process during such a difficult time.
A special thank you to Crystal in the DOU and Ester in Med/Surg—both of whom went above and beyond to ensure my grandma was treated with compassion and dignity. Their kindness, attentiveness, and warmth made an incredibly painful time as easy as possible for both her and our family. We truly cannot thank them enough.
We also want to recognize Kim, the charge nurse in the DOU, who was so kind to us one of the nights we were there. She brought us a comfort box and took the time to talk with us, offering support when we needed it most. The team also made sure we could stay in the room with my grandma, preparing a refreshment cart, a reclining chair, and warm blankets—small gestures that made a big difference in those final moments.
One piece of feedback: the case manager (I didn’t catch her name) who came in to discuss insurance changes had a tone that felt a bit cold, especially given the fragile state of my grandma. While we understand these conversations are necessary, a bit more sensitivity in those moments would have been appreciated.
Overall, we are deeply thankful to Twin Cities Hospital for their care, kindness, and support during such a difficult time.
