Adventist Health and Rideout: Emergency Room - Marysville (CA)

3 /5 Brenda Kay: I havent been here in a few months but in my experience the problems seem to be the triage. The privacy is a zero and scattered. They have someone near the security taking your personal info and then you wait to be triaged. Then you are behind a curtain where there are 3 different people taking your info and then they have you wait some more and in a couple of my visits once they call you to the back they have you wait again in a cold and uncomfortable room with hard chairs. With all of the negative reviews, I hope that they start to take into consideration that this is a hospital and not a jail. People are coming in with discomfort and pain. New triage and seating would be nice. Aside from that the nurse and doctors are great.

1 /5 Masoud Haidary: Its been 3.5 hours I brought my son They complet the checkup and chest xray and after 3.5 hours they are saying that our xray techician failed to complete the xray, no medicine nothing else you can leave.

1 /5 s: Why be a rabbit when you can be a turtle. The doctors and staff run the tests but you arent seen by the doctor for release until they do a shift change, so youre left to sit nearly half the day so they can take their time with no urgency on their part regardless of the well being of the patient thats forced to wait in the lobby. they are balancing the patients per shift, its been going on for years, Thats if the next doctor on shift even sees your chart. then when you finally are released you have to wait another 1-2 hours for your turn to finish paperwork. Its like this all day every day ever since they got a helipad on the roof. They need to better prioritize patients and let those with minor health issues simply go home instead of waiting hours upon hours to be told the cure is over the counter meds and rest.

1 /5 Marilyn Dominic: It was horrible. I’m severely sick. I have a bad kidney infection with a bacteria infection.. They didn’t even check my kidneys and I’m in severe pain, crying pain.. last year. I went through the same thing and they found a mass on one of my kidneys. I let them know in triage that they had to biopsy it last year.. They didn’t even send me a for a scan.. I know my urine results came back really bad and I also have a really bad bacterial infection. I was just given Bactrim from the ER waiting room and pushed out the door, didn’t even get a room!. I left it the same thing that I went with, Im diabetic also.. Just overall horrible experience to not be taken seriously.. The infection I have, I looked it up. There’s like a 40% mortality rate. I told her I showed her the culture results that my doctor did on Friday so the triage doctor knew. They didn’t even check to see how dehydrated I was. I know I need IV fluids. I still need IV fluids right now. I’m still in pain. Nothings changed the medicines not helping. I’m pretty sure it’s resistant to my bacteria. Infection because when I looked it up on the list of the ones that will work. Just horrible I’m sad

5 /5 Dawn De La Cruz: This was my first visit to Rideout Hospital Emergency Room. I love the care i recieved from all of the people involved in my treatment from the receptionist, to the nurses and the Doctor. Everyone that played a part in my visit were very kind, gentle, sweet, understanding and sensitive to my needs. They not once passed judgement on me for anything. They made me feel like i was important and my feelings were valid. They made me comfortable and my anxiety level was zero when normally i hate going t⁰o hospitals and i have sever anxiety bad when i need to go ĺ1iito the emergency room. This is the first time in my life that i had no anxiety and could completely relax. Everyone was very kind and so considerate. I love this hospital and plan to make it the only one i will visit when i need to even though i have to drive 50 minutes to get there. It is worth every mile. Thank you Rudeout Emergency Room Staff. Yo09ur all amazing. God Bless you all. The most important part of my visit was the fact that they did not judge me and treat me badly because of theur judgements. Thst is so important. Non judgemental hospitals and workers are very hard to come b qqa y so i appreciate that more than anything in the world